VICKI BENGTSON
Elk River,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
First Notice of Loss Claims Examiner
Viking Client Services LLC
01.2022 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate claims for billing.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Served as a mentor to other team members, sharing expertise and providing guidance on claim examination.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
Owner/Office Manager
M&B Trucking LLC
09.2014 - Current
- Perform a variety of accounting functions to include AP/AR, P&I Statements and Fiscal year end taxes
- Manage drug testing and DOT records to ensure compliance with OSHA laws and guidelines, run queries as needed
- Manage inventory, marketing and email management, and maintenance of paper filing system
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Managed day-to-day business operations.
HR Case Management & Support III
Populus Group
01.2022 - 10.2022
- Utilized ServiceNow to provide centralized human resource support for the Crisis Central Team focusing on COVID and employee safety after natural disaster
- Assisted with I9 verifications via Zoom
- Assisted with transition over to Care360 (COVID tracking system) for the employees
Site Lead Manager
Oneida Business Enterprises
10.2017 - 09.2020
- Assisted in creation of business start-up for new sub-contracting company
- Managed and trained a team of 25 employees including 2 Managers and 1 Manager-In-Training to deliver business targets
- Defined and maintained scope of HR roles including payroll, file management, 360 recruiting, disciplinary process, administrated employee write-ups
- Set guidelines for recruiting methods using ATS, set hiring expectations
- Managed vendor relations, analyzed vendor invoices for accuracy, submitted vendor refund requests
- Responsible for daily, weekly, monthly and quarterly production goals to include 90% + CQM scores
- Maintained direct contact with executive management to achieve company goals and vision
- Improved site efficiency by implementing streamlined processes and procedures.
Recovery Specialist
AscensionPoint Recovery Services, LLC
06.2017 - 10.2017
- Maintained high volume of calls and met demands of busy and productive group.
- Collaborated with team members to achieve monthly collection targets, resulting in increased revenue recovery.
- Developed strong relationships with clients and attorneys by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout the debt recovery process while working with Estate and Probates.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Collections Representative
Professional Service Bureau Inc
02.2014 - 01.2017
- Contacted defaulted student loan borrowers to review their options and enroll them in a qualifying repayment arrangement
- Made daily inquiries via phone regarding payment arrangements, missing paperwork, and missing or declined payments
- Maintained accurate and complete documentation of all account activity to include customer questions and concerns
- Audited accounts daily to determine program eligibility, identify missing paperwork, and determine the account status
Funding Manager
National Recoveries, Inc.
06.2012 - 02.2014
- First Manager of the Funding Department, which was added for purposes of auditing all loans that are coming out of default
- Managed a team of auditors who examined student loan accounts for accuracy according to guidelines
- Tracked team progress by monitoring daily and monthly averages, attendance and deficiencies
- Set goals for team based on company revenue goals
- Provided weekly, monthly and quarterly funding predictions for executive management
- Created presentations in PowerPoint and Excel for executive management
- Took manager calls for Rehabilitation Team, backed up managers as needed
Education
Associate of Science - Accounting - General Courses
Hennepin Technical College
Brooklyn Park MNSkills
- Employee relations
- Executive management
- Office management
- Operations management
- Mentoring and coaching
- Customer relations
- Small business operations
- Staff training and development
- Partnership building
- Site coordination
- Staff development
- Proficient in Microsoft software
Timeline
First Notice of Loss Claims Examiner
Viking Client Services LLC
01.2022 - Current
HR Case Management & Support III
Populus Group
01.2022 - 10.2022
Site Lead Manager
Oneida Business Enterprises
10.2017 - 09.2020
Recovery Specialist
AscensionPoint Recovery Services, LLC
06.2017 - 10.2017
Owner/Office Manager
M&B Trucking LLC
09.2014 - Current
Collections Representative
Professional Service Bureau Inc
02.2014 - 01.2017
Funding Manager
National Recoveries, Inc.
06.2012 - 02.2014
Associate of Science - Accounting - General Courses
Hennepin Technical College
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