VICKI BENGTSON
Elk River,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
First Notice of Loss Claims Examiner
Viking Client Services LLC
Eden Prairie
01.2022 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate claims for billing.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Served as a mentor to other team members, sharing expertise and providing guidance on claim examination.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
Owner/Office Manager
M&B Trucking LLC
Elk River MN
09.2014 - Current
- Perform a variety of accounting functions to include AP/AR, P&I Statements and Fiscal year end taxes
- Manage drug testing and DOT records to ensure compliance with OSHA laws and guidelines, run queries as needed
- Manage inventory, marketing and email management, and maintenance of paper filing system
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Managed day-to-day business operations.
HR Case Management & Support III
Populus Group
Elk River MN
01.2022 - 10.2022
- Utilized ServiceNow to provide centralized human resource support for the Crisis Central Team focusing on COVID and employee safety after natural disaster
- Assisted with I9 verifications via Zoom
- Assisted with transition over to Care360 (COVID tracking system) for the employees
Site Lead Manager
Oneida Business Enterprises
Brooklyn Park, MN
10.2017 - 09.2020
- Assisted in creation of business start-up for new sub-contracting company
- Managed and trained a team of 25 employees including 2 Managers and 1 Manager-In-Training to deliver business targets
- Defined and maintained scope of HR roles including payroll, file management, 360 recruiting, disciplinary process, administrated employee write-ups
- Set guidelines for recruiting methods using ATS, set hiring expectations
- Managed vendor relations, analyzed vendor invoices for accuracy, submitted vendor refund requests
- Responsible for daily, weekly, monthly and quarterly production goals to include 90% + CQM scores
- Maintained direct contact with executive management to achieve company goals and vision
- Improved site efficiency by implementing streamlined processes and procedures.
Recovery Specialist
AscensionPoint Recovery Services, LLC
Coon Rapids MN
06.2017 - 10.2017
- Maintained high volume of calls and met demands of busy and productive group.
- Collaborated with team members to achieve monthly collection targets, resulting in increased revenue recovery.
- Developed strong relationships with clients and attorneys by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout the debt recovery process while working with Estate and Probates.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Collections Representative
Professional Service Bureau Inc
02.2014 - 01.2017
- Contacted defaulted student loan borrowers to review their options and enroll them in a qualifying repayment arrangement
- Made daily inquiries via phone regarding payment arrangements, missing paperwork, and missing or declined payments
- Maintained accurate and complete documentation of all account activity to include customer questions and concerns
- Audited accounts daily to determine program eligibility, identify missing paperwork, and determine the account status
Funding Manager
National Recoveries, Inc.
06.2012 - 02.2014
- First Manager of the Funding Department, which was added for purposes of auditing all loans that are coming out of default
- Managed a team of auditors who examined student loan accounts for accuracy according to guidelines
- Tracked team progress by monitoring daily and monthly averages, attendance and deficiencies
- Set goals for team based on company revenue goals
- Provided weekly, monthly and quarterly funding predictions for executive management
- Created presentations in PowerPoint and Excel for executive management
- Took manager calls for Rehabilitation Team, backed up managers as needed
Education
Associate of Science - Accounting - General Courses
Hennepin Technical College
Brooklyn Park MNSkills
- Employee relations
- Executive management
- Office management
- Operations management
- Mentoring and coaching
- Customer relations
- Small business operations
- Staff training and development
- Partnership building
- Site coordination
- Staff development
- Proficient in Microsoft software
Timeline
First Notice of Loss Claims Examiner
Viking Client Services LLC
01.2022 - Current
HR Case Management & Support III
Populus Group
01.2022 - 10.2022
Site Lead Manager
Oneida Business Enterprises
10.2017 - 09.2020
Recovery Specialist
AscensionPoint Recovery Services, LLC
06.2017 - 10.2017
Owner/Office Manager
M&B Trucking LLC
09.2014 - Current
Collections Representative
Professional Service Bureau Inc
02.2014 - 01.2017
Funding Manager
National Recoveries, Inc.
06.2012 - 02.2014
Associate of Science - Accounting - General Courses
Hennepin Technical College