Vicki Bowman
Centerville,OH
Summary
Professional with strong foundation in managing daily operations, resident services and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Brings strong analytical and problem-solving skills with a proactive approach to new tasks. Known for reliability, effective communication, follower of policies & procedures, adaptability, and delivering high-quality outcomes.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Morgan Properties
11.2020 - Current
- Perform all activities related to apartment rentals, move-ins, resident insurance, and lease renewals; maintain renewal records in system
- Assist with rent collection, processing of all payments and follow up with delinquencies
- Initiate the eviction process, file necessary documents and attend court hearings
- Assist in validating prospect rental eligibility using designated background verification process
- Review and check accuracy of resident info, including resident account setup
- Address resident concerns and promote positive resident relations
- Assist with training and coaching support to office staff
- Provide support for property operations in the property manager’s absence
Leasing Professional
Morgan Properties
09.2016 - 11.2020
- Processed required leasing administrative work, renewals, and work orders
- Maintained leads, follow-up, and scheduling appointments in CRM
- Responsible for updating renter’s insurance policies prior to crm
- Handled all corporate leases and transfers
- Assisted with marketing and resident functions
- Performed unit inspections
- Assisted in resident retention
Leasing Professional
Towne Properties
11.2015 - 04.2016
- Processed required leasing administrative work and work orders in Yardi
- Responsible for producing sophisticated community news brochures
- Processed monthly rent for payment and updated insurance policies
- Updated social media sites and completed e-lead follow up
Leasing Specialist
Edward Rose & Associates
03.2007 - 11.2012
- Processed required leasing administrative work, including renewals and notices
- Posted monthly rent and processed final account settlements for 384 units
- Responsible for all corporate leases and all on-site transfers
- Conducted outreach and prepared marketing schedules
- Completed move out inspections and finalized market ready units
- Updated social media sites and completed e-lead follow up
- Obtained an above average closing ratio
- Assisted with resident retention
Leasing Specialist
Hills Properties Inc.
08.2005 - 10.2006
- Processed required leasing administrative work on One-Site for 350 units
- Responsible for processing resident utility bills
- Responsible for outreach and outreach schedules
- Received Leasing Super Star award for 2005
Education
Associate of Applied Science - Criminal Justice
Sinclair Community College
Dayton, Ohio01-2003
Skills
- Communication
- Interpersonal
- Problem Solving
- Analytical
- Detail Oriented
- Time Management
- Organized
- Reliable
Timeline
Assistant Manager
Morgan Properties
11.2020 - Current
Leasing Professional
Morgan Properties
09.2016 - 11.2020
Leasing Professional
Towne Properties
11.2015 - 04.2016
Leasing Specialist
Edward Rose & Associates
03.2007 - 11.2012
Leasing Specialist
Hills Properties Inc.
08.2005 - 10.2006
Associate of Applied Science - Criminal Justice
Sinclair Community College