Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vicki Carson

Scott City

Summary

Dynamic Chief Operations Officer with over 30 years of transformative leadership at Scott County Hospital, specializing in regulatory compliance, strategic planning, and operational efficiency. Proven track record in fostering collaboration between medical staff and hospital administration, consistently ensuring that regulatory standards are not only met but exceeded, driving departments toward excellence in healthcare service delivery. Committed to leveraging innovative strategies for healthcare management, with a focus on establishing new benchmarks in patient care and operational success. Extensive experience across all facets of healthcare—from transcription to coding, billing, reception, and management—combined with certifications in Professional Coding and as a Certified Physician Practice Manager through the AAPC, demonstrates a deep understanding of the industry and a dedication to ongoing professional development.

Overview

32
32
years of professional experience
2
2
Certification

Work History

COO

Scott County Hospital
03.2025 - Current
  • Streamlined operational processes to enhance efficiency across multiple departments.
  • Led cross-functional teams to implement strategic initiatives aligned with corporate goals.
  • Developed and executed performance metrics to drive continuous improvement in operations.
  • Oversaw budget management and resource allocation to optimize company performance.
  • Fostered a culture of accountability and teamwork, mentoring senior leaders for succession planning.
  • Established key partnerships that strengthened organizational capabilities and service offerings.
  • Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
  • Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
  • Developed high-performing teams through effective hiring, training, and performance management strategies.
  • Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
  • Mentored employees at all levels within the organization to support their professional development goals.
  • Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.

Chief Practice Management Officer

Scott County Hospital
03.2021 - Current
  • Physical Practice Liaison for Hospital Administration. Participates as a member of Senior Management and represents the hospital in a professional and ethical manner. Participates in the formulation of regulatory functions of the Hospital. Directs and coordinates the daily operations of the Physician's Practice. Oversees the management of the HIM Department and Nutritional Services. Oversees the Medical Staff Bylaws and Credentialing process. Oversees the Nutritional Services Department.
  • Responsible for call schedules for medical staff.
  • Supervision of Department Managers to ensure continued organization in all areas.
  • Participates in hiring process of the Clinic, HIM Department and Nutritional Service department as needed.
  • Liaison between Medical Staff and Hospital Administration.
  • Maintain all Hospital Medical Staff files in an orderly manner. Ensure all files are current, Licenses, DEA and CAQH are up to date.
  • Keep Informed of changes in regulations regarding Medical Staff and make recommendations as needed.
  • Assists with Accounts Receivable and Collections processes.
  • Prepare Budget for Clinic and review budgets for HIM and Nutritional Services.
  • Responsible for Rural Health Clinic Policies and Procedures and ensure policies and procedures are followed.
  • Review APP Policy and Procedures and update as needed.
  • Annual Performance Evaluations for Department Managers.
  • Attend Medical Staff Meetings and record minutes/prepare documents for the meetings.
  • Attend Hospital Board Meetings and participate as member of Senior Management. Recorder for Board Meetings.
  • Maintain Confidentiality at all times.
  • Attend in-service meetings as required.

Clinic Director

Scott County Hospital
08.2016 - 03.2021
  • Responsible for directing and coordinating daily operation of Physician Practice. Instrumental in defining the mission, goals, budget and performance standards for the clinic and communicating it to staff. Utilized knowledge of organization policies, procedures and systems. Used skills in planning, organizing, delegating, and supervising. Worked effectively with physicians, staff, patients, other departments of SCH, public and external agencies. Used skills in gathering and interpreting data in a Physicians Practice setting. Ability to take initiative and exercise good judgement, decision making and problem solving. Provided leadership and support to clinic staff. Served as a liaison between the patients, clinical staff and administration.

Clinic Manager, Pt Acct Manager, Reception, Payroll Clerk

Scott County Hospital
07.1993 - 08.2016
  • Managed Personnel, Managed Billing, Transcription, Receptionist and Payroll clerk duties.

Education

Accounting I and II classes and Small Business Management

Garden City Community College
Garden City, KS
01.1991

Skills

  • Regulatory Compliance
  • Budget Planning
  • Conflict Resolution
  • Strategic Planning
  • Policy Development
  • Performance Evaluation
  • Communication Skills
  • Organizational development

Certification

  • Certified Professional Coder, AAPC, Aug 2017 - Nov 2017
  • Certified Physician Practice Manager, AAPC, Apr 2019 - Jun 2019

Timeline

COO

Scott County Hospital
03.2025 - Current

Chief Practice Management Officer

Scott County Hospital
03.2021 - Current

Clinic Director

Scott County Hospital
08.2016 - 03.2021

Clinic Manager, Pt Acct Manager, Reception, Payroll Clerk

Scott County Hospital
07.1993 - 08.2016

Accounting I and II classes and Small Business Management

Garden City Community College

Similar Profiles

CREATE PROFILE
Vicki Carson