Vicki Earl
Sales Operations Management
Madison,CT
Summary
Enthusiastic and passionate problem solver dedicated to enhancing efficiency. Recognized for delivering successful projects in a timely manner. Self-motivated with a strong work ethic and humble leadership approach. Decades of expertise in Operations, including problem-solving, project management, training, time management, efficiency, data collection, and analysis.
Overview
31
31
years of professional experience
27
27
Years Management
Work History
Senior Analyst Sales Operations - Retail
Verizon
01.2012 - Current
- Designed and implemented a program which improved Risk Management scores and increased profitability. Improved district risk score by 50% (1549 to 749) in only 30 days after assuming new territory.
- Spearheaded a pilot to reduce Risk scores for 285 stores in Atlantic North. Stores had a reduction of over $500K in inventory shrink for 2024.
- Project manager for over 15 New England retail store builds / relocations requiring high attention to detail, meticulous planning and cross department coordination.
- Produced leading results utilizing follow up skills and creating a collaborative partnership through training and awareness.
- Partner with cross functional teams to meet organizational objectives and deliver on time successful results for: new product launches, merchandising updates, security protocols and POS enhancements. Recognized for having a low-ego, team-first mentality.
- Act as liaison to Compliance, IT, Corporate Security, Facilities and Central Operations.
Sr. Analyst Finance
Verizon
01.2010 - 01.2012
- Reported to the Director of Finance and support to the Regional President to compile data which required a high level of detail for Market Reviews using demonstrated proficiency in MS Excel, Teradata / SQL, Access & PowerPoint.
Supervisor - Retail Sales Operations
Verizon
01.2007 - 01.2010
- Provided direct support to the Retail Director, consistently exhibiting the capacity to manage multiple projects concomitantly while upholding accuracy, completeness, and timeliness. Successfully completed organizational headcount reports, retail quota setting, and planners.
- Coordinated meetings and planned extensive events for the retail channel.
- Demonstrated the ability to engage effectively on all levels, including senior management, and influence decision-making processes.
Supervisor - Training
Verizon
01.2006 - 01.2007
- Improved department efficiency and communication by redefining partnerships between the Training / Retail leadership.
- Implemented shared file area where pertinent information could be stored and easily accessed which increased productivity.
- Initiated the 'How Are We Doing' survey for trainers to solicit feedback on content and delivery. This is a standard business practice that is used today.
Supervisor Sales Operations
Verizon
01.2004 - 01.2006
- Created and implemented a centralized database of the New England Store Channel to retain critical information. This allowed for a strategic dashboard that was utilized by both senior leadership and the local operations team.
- Developed and facilitated manager training for all SNE managers, assistant managers and supervisors. Topics included: Commissions, Mystery Shopper, Performance Improvement Plan tracking, expense report procedures, sales reporting and VZ Time.
- Collaborated with the District Manager in creating a management development / mentor program which paired managers together based on their strengths in an effort to cross-train and share best practices.
Retail Sales/Management
Verizon
01.1995 - 01.2004
- Lead, educated and motivated my team to reach and exceed sales goals.
- Achieved Gold Club status as a Retail Sales Representative and multi time Winner’s Circle recipient.
Education
Business/Marketing
Pierce College
Human Resource Management
Quinnipiac University
General Business
Central CT State University
Skills
Problem Solving
Timeline
Senior Analyst Sales Operations - Retail
Verizon
01.2012 - Current
Sr. Analyst Finance
Verizon
01.2010 - 01.2012
Supervisor - Retail Sales Operations
Verizon
01.2007 - 01.2010
Supervisor - Training
Verizon
01.2006 - 01.2007
Supervisor Sales Operations
Verizon
01.2004 - 01.2006
Retail Sales/Management
Verizon
01.1995 - 01.2004
Human Resource Management
Quinnipiac University
Business/Marketing
Pierce College
General Business
Central CT State University
Awards Accomplishments
- Pilot / Launch of Risk Get Well Plan, 2024
- Mentor to new Operations Analysts, 2023
- Risk Call to Action Plan, 2023
- Director’s Cabinet, 2019 and 2024
- Winner’s Circle Award - Operations 2016
- Excellence in Operations Award, 2016
- Leading Women’s Network, 2008-2010
- Verizon Power of the Team Award, 2007
- Winner’s Circle - Sales 1996, 1997, 1999, 2002
- Gold Club Award, Trip to Bermuda, 1996
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