Vicki Endicott
Thelma,KY
Summary
Results-driven courier and administrator with over a decade of experience in optimizing delivery operations. Skilled in training development, performance monitoring, and fostering a culture of safety and compliance to elevate customer service standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
35
35
years of professional experience
Work History
Couier/Administrator
Federal Express
Langley, KY
11.2016 - 09.2026
- Delivered packages efficiently across designated routes using company vehicles.
- Assisted customers with inquiries and provided exceptional service at delivery points.
- Maintained accurate records of deliveries and pickups in electronic systems.
- Conducted vehicle inspections to ensure safety and compliance with regulations.
- Resolved delivery issues promptly while maintaining customer satisfaction standards.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Adhered to traffic laws while operating a company vehicle according to DOT regulations.
- Responded quickly to emergency situations requiring immediate action.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Assessed size, weight, and special handling requirements of each package.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Maintained positive working relationship with fellow staff and management.
- Delivered technical assistance for computer hardware and software issues.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Compiled data from multiple sources into comprehensive reports for management review.
- Facilitated communication between departments to support project completion and goal achievement.
General Manager
Goodwill
Paintsville, Kentucky
02.2004 - 10.2016
- Managed budgets and financial reports to ensure fiscal responsibility.
- Oversaw staff training programs to improve employee performance and skills.
- Collaborated with community organizations to promote workforce development initiatives.
- Evaluated operational processes to identify areas for improvement and efficiency.
- Fostered a positive workplace culture through team-building activities and communication.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Department Manager
K-Mart Department Store
Paintsville, Kentucky
06.1991 - 05.2003
- Managed inventory levels and coordinated product restocking efforts.
- Trained and mentored staff on customer service best practices.
- Oversaw compliance with safety and operational policies in the store.
- Collaborated with team members to enhance the shopping experience for customers.
- Implemented visual merchandising standards to maintain appealing displays.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Ensured compliance with all safety regulations in the workplace.
- Utilized excellent math skills to maintain accurate inventory levels.
- Utilized technology and software for inventory management and sales reporting.
- Resolved customer complaints and issues promptly and professionally.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Johnson Central High School
Paintsville, KY05-1988
Some College (No Degree) - Gender Studies
Prestonsburg Community College
Prestonsburg, KYSkills
- Time management
- Data management
- Inventory control
- Vehicle inspection
- Training development
- Safety compliance
- Performance monitoring
- Payroll administration
Timeline
Couier/Administrator
Federal Express
11.2016 - 09.2026
General Manager
Goodwill
02.2004 - 10.2016
Department Manager
K-Mart Department Store
06.1991 - 05.2003
High School Diploma -
Johnson Central High School
Some College (No Degree) - Gender Studies
Prestonsburg Community College