Vicki Grimborg
Rockford,IL
Summary
At Rockford Fastener, excelled as a Customer Service Representative by adeptly managing high-stress situations, enhancing customer loyalty through empathetic dispute resolution, and efficiently processing orders. Demonstrated exceptional problem-solving and Microsoft Excel skills, significantly improving customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Rockford Fastener
05.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Portage Jackson Turner High School
Portage, WI05.1990
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Order Processing
- Paperwork Processing
- Clerical Support
Timeline
Customer Service Representative
Rockford Fastener
05.2018 - Current
High School Diploma -
Portage Jackson Turner High School
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