Vicki Gustafson
Columbia Falls,MT
Summary
Dynamic and detail-oriented Administrator/Human Resources Manager with proven expertise in onboarding and payroll processing at OHS' Body Shop. Recognized for enhancing employee morale through effective event coordination and exceptional customer service. Skilled in recordkeeping and time management, ensuring compliance and efficiency in all HR functions.
Overview
43
43
years of professional experience
Work History
Administrator/Human Resources Manager
OHS' Body Shop
03.2017 - 04.2025
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including onboarding.
- Payroll processing in Quickbooks.
- Accounts Payable
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Patient Care Coordinator
Flathead City-County Health Department
09.2015 - 01.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Practice Associate
Department of Neurology
08.2013 - 01.2015
- Managed medical records accurately, maintaining patient confidentiality and reducing retrieval time for essential information.
- Enhanced patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Provided compassionate care to patients during appointments and phone consultations, promoting a positive atmosphere within the practice.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Kalispell Obstetrics And Gynecology
02.2006 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Contractor/Driver
United States Post Office
11.1994 - 04.2005
- Timely delivery of bulk mail between Airport and Post Offices.
- Managed finances.
Nurse Aide/Receptionist
Meritcare Medical Center
09.1982 - 03.1990
- Assisted with getting patients ready for MD.
- Cleaned and restocked exam rooms.
- Answered multi-line phones
- Scheduled appointments and procedures
Education
No Degree - Medical Administrative Assistant
Interstate Business College
Fargo, ND08-1982
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Scheduling
- Time management
- New hire onboarding
- Accounts payables
- Timesheet processing
- Supplies ordering
Timeline
Administrator/Human Resources Manager
OHS' Body Shop
03.2017 - 04.2025
Patient Care Coordinator
Flathead City-County Health Department
09.2015 - 01.2017
Practice Associate
Department of Neurology
08.2013 - 01.2015
Receptionist
Kalispell Obstetrics And Gynecology
02.2006 - 05.2013
Contractor/Driver
United States Post Office
11.1994 - 04.2005
Nurse Aide/Receptionist
Meritcare Medical Center
09.1982 - 03.1990
No Degree - Medical Administrative Assistant
Interstate Business College
Similar Profiles
Steven HarmonSteven Harmon
Parts Specialist at Kaizen Body ShopParts Specialist at Kaizen Body Shop
Macey LaulainenMacey Laulainen
Car Detailer at John's Body ShopCar Detailer at John's Body Shop
Marqueze JohnsonMarqueze Johnson
General Laborer at RJ's Body ShopGeneral Laborer at RJ's Body Shop