Vicki Heck
Bellevue,WA
Summary
Driven Public Services Librarian with a proven track record at KCLS, excelling in customer service and effective communication. Spearheaded community partnerships and innovative programs, enhancing user experience and mentoring staff. Demonstrated expertise in managing library collections and fostering teamwork. Achieved significant improvements in library service quality and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Public Services Librarian
King County Library System
02.2006 - Current
Develop partnerships and collaborate with communities following KCLS' mission, vision and values.
- Design and implement inclusive programs and services .
- Collaborate with team members to ensure outstanding customer experiences .
- Mentor and empower new staff.
- Develop and maintain enticing library collections and public spaces.
Library Associate
King County Library System
01.2004 - 02.2006
- Answered a high volume of reference and circulation inquires in person, via phone and chat.
- Provided tech support and troubleshooting for KCLS's streaming services, catalog and website.
- Collaborated with team members to provide broad-scope and excellent customer services for all.
Education
Masters of Library And Information Sciences - Library And Information Science
University of Washington
Seattle, WA06.2005
Skills
- Teamwork and collaboration
- Customer service
- Efficient and effective communication
- Positive, optimistic, inclusive attitude
- Evergreen, cash register, kiosks
- Collection and displays
- Self motivated
- Tech help and troubleshooting
Timeline
Public Services Librarian
King County Library System
02.2006 - Current
Library Associate
King County Library System
01.2004 - 02.2006
Masters of Library And Information Sciences - Library And Information Science
University of Washington
Similar Profiles
APPLE MENGEAPPLE MENGE
Materials - Library Page at King County Library SystemMaterials - Library Page at King County Library System
Michael WeldedawitMichael Weldedawit
Volunteer at King County Library SystemVolunteer at King County Library System
Sai Srinivas PasyavulaSai Srinivas Pasyavula
Volunteer at King County Library SystemVolunteer at King County Library System