Summary
Overview
Work History
Education
Skills
Timeline
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Vicki Kaboskey

Milwaukee,WI

Summary

Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.

Overview

30
30
years of professional experience

Work History

Lead Scheduling Coordinator- Grace Cancer Center

Froedtert Hospital
Milwaukee, WI
03.2023 - Current
  • Provided technical guidance on scheduling principles, best practices, tools and techniques.
  • Documented all processes related to scheduling activities in Sharepoint.
  • Set and confirmed customer appointments.
  • Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
  • Managed personnel schedules to keep shifts properly staffed.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.

Patient Relations Representative

Medical College of WI
Milwaukee, WI
11.2022 - 03.2023
  • Provided support in resolving scheduling conflicts.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Developed strategies for improving efficiency within the scheduling process.
  • Provided guidance to team members regarding best practices related to scheduling tasks.

Lead Scheduling Coordinator- Neuroscience

Froedtert Hospital
Milwaukee, WI
01.2021 - 11.2022
  • Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed strategies for improving efficiency within the scheduling process.
  • Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
  • Provided guidance to team members regarding best practices related to scheduling tasks.
  • Led weekly scheduling huddles to address concerns, distribute assignments, and gather feedback.

Lead Registration Specialist

The Center For Diagnostic Imaging
Greenfield, WI
01.2006 - 01.2021
  • Schedule appointments, register patients in Epic
  • Entered orders into the Epic system efficiently and without errors
  • Professionally and courteously verified appointment times with patients
  • Responsible for training new front office associates on Epic
  • Member of the 2016 Remarkable Service Team

Waitress/Assistant Manager

Porterhouse Restaurant
Milwaukee, WI
09.1994 - 01.2006
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 200
  • Trained all new employees, responsible for making out the schedules
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.

Education

High School Diploma -

Cudahy High School
01.1997

Skills

  • Independent judgment and decision making
  • Knowledge of Computers (Excel)
  • Excellent attention to detail
  • Train all new front office associates on Epic
  • Highly Motivated
  • Promotes positive behavior
  • Quick Learner
  • Exceptional Customer Service Skills
  • Ability to Multitask
  • Scheduling expertise
  • Teamwork and Collaboration
  • Staff Coordination
  • Quality Assurance
  • Problem-Solving
  • Process Improvement

Timeline

Lead Scheduling Coordinator- Grace Cancer Center

Froedtert Hospital
03.2023 - Current

Patient Relations Representative

Medical College of WI
11.2022 - 03.2023

Lead Scheduling Coordinator- Neuroscience

Froedtert Hospital
01.2021 - 11.2022

Lead Registration Specialist

The Center For Diagnostic Imaging
01.2006 - 01.2021

Waitress/Assistant Manager

Porterhouse Restaurant
09.1994 - 01.2006

High School Diploma -

Cudahy High School

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Vicki Kaboskey