Vicki McCorkle
Steelite International
Warren,OH
22
years of professional experience
Results-driven account manager with expertise in CRM management, client relations, and data-driven decision-making. Proven ability to enhance customer satisfaction and drive account growth through strategic planning and effective team collaboration.
Work History
Account Manager
1 Year 2 Months- Developed and executed strategic account plans to drive growth and retention.
- Managed client accounts, ensuring satisfaction and fostering long-term relationships.
- Coordinated cross-functional teams to address client needs effectively.
- Analyzed market trends to identify opportunities for account expansion.
- Resolved client inquiries promptly, enhancing service delivery experience.
- Conducted regular follow-ups with clients to maintain engagement and loyalty.
- Utilized CRM systems to track sales activities and client interactions efficiently.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Customer Support Specialist
2 Years 5 Months- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to enhance customer service processes and improve user experience.
- Analyzed customer feedback to identify trends and recommend improvements to service delivery.
- Trained new team members on systems and procedures, fostering a knowledgeable support environment.
Property Manager
3 Years 9 Months- Developed and implemented budgetary controls to optimize financial performance across properties.
- Streamlined tenant onboarding process, enhancing resident satisfaction and retention rates.
- Oversaw property maintenance and vendor management to ensure operational efficiency.
- Conducted regular property inspections to uphold safety standards and regulatory compliance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Senior Buyer/Project Coordinator
12 Years 2 Months- Analyzed market trends to optimize purchasing strategies and inventory levels.
- Negotiated contracts with suppliers to secure favorable pricing and terms.
- Managed supplier performance through regular evaluations and feedback loops.
- Collaborated with cross-functional teams to align procurement strategies with organizational goals.
- Developed cost-saving initiatives that enhanced overall supply chain efficiency.
- Led sourcing projects to identify new vendors and improve product quality.
- Streamlined procurement processes, reducing lead times and enhancing responsiveness to demand changes.
- Mentored junior buyers on negotiation techniques and vendor management best practices.
- Participated in continuous improvement initiatives, contributing ideas for more effective procurement processes.
- Optimized inventory management practices, reducing excess stock and minimizing carrying costs.
Education
BBA - Business Administration
Skills
Account management
CRM management
Client relations
Account planning
Contract negotiation
Documentation and reporting
Market analysis
Data-driven decisions
Performance driven
Customer needs assessment
Digital communication
Teamwork and collaboration
Timeline
Account Manager
Steelite International
06.2025 - CurrentRead More
Customer Support Specialist
Summit Doppler
12.2022 - 05.2025Read More
Property Manager
Aspen Management Usa
02.2019 - 11.2022Read More
Senior Buyer/Project Coordinator
Ajax Tocco Magnethermic
08.2004 - 10.2016Read More
Arapahoe Community College
BBA from Business Administration
Read More