Vicki Monroe
Weatherford,TX
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in food safety and sanitation, alongside exceptional team collaboration skills, at Compass Group. My proactive approach led to significant improvements in quality control and efficiency, ensuring the highest standards of service and product excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Baker
Compass Group
10.2019 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Food Service Worker
Bucees
10.2017 - 07.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Teacher/Evening Manager
Dandelions and Mud Puddles
08.2012 - 09.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Managed team of 20 teachers, helping when needed, attending to all needs of the business.
- Cleaning and maintaining classrooms, restrooms, kitchen, and common areas.
- Addressing parent concerns and complaints.
Owner and Cleaner
V and T Cleaning
02.2005 - 05.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Supervised and engaged in all aspects of proficiently cleaning and sanitizing all areas of client's business.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Wedding And Event Planning - Event Planning, Customer Service
Stratford University
Online07.2006
Skills
Team Player
Customer Service
Active listener
Food safety and sanitation
Cleanliness standards
Adaptive and creative
Quality Control
Management
Excellent math skills
Food Safety
Kitchen Safety
Product presentation
Opening and closing duties
Kitchen Equipment Operation
Waste Reduction
Pastry preparation
Traditional baked goods
Visual Merchandising
Portion Control
Minimize ingredient waste
Recipe creation and conversion
Allergen awareness
Ingredient Selection
Teamwork and Collaboration
Timeline
Baker
Compass Group
10.2019 - Current
Food Service Worker
Bucees
10.2017 - 07.2019
Teacher/Evening Manager
Dandelions and Mud Puddles
08.2012 - 09.2017
Owner and Cleaner
V and T Cleaning
02.2005 - 05.2012
Wedding And Event Planning - Event Planning, Customer Service
Stratford University