Vicki Mouser
Fulton,MI
Summary
Experienced nursing professional with strong problem-solving abilities, a genuine willingness to learn, and excellent communication skills. Committed to making valuable contributions to team success and driving positive outcomes. Always prepared to take on new challenges and actively work towards advancing organizational objectives with unwavering dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Case Manager
Bronson Healthcare
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Trained new case managers, raising team's overall competency and service delivery standards.
Public Health Nurse
Calhoun County Public Health Department
11.2014 - 02.2024
- Coordinate with insurance/hospitals/clinics on billing/coding issues
- Review medical charts seeking qualified medical diagnosis for Children's Special Health Care Services
- Create and manage patient care plans for pediatric patients and adult patients
- Assist with day-to-day office support; organize files and paperwork for efficient workflows and care plans
- Assist in prior authorizations for surgeries, medical equipment and medications
- Case manager for over 750 clients
- Educate clients and family on diseases and disease process
- Advocate for clients in all medical needs as necessary to improve overall health
- Assessed and responded to individual and community health education needs
- Visited homes to determine patient and family needs.
- Led presentations at outreach events on program successes and progress
Visiting Registered Nurse
Nursing Bronson At Home Personal Care
04.2012 - 09.2018
- Triage acute and critical patient in their homes
- Manage medication setups in patient homes for patients
- Assessed home situations of patients to recommend parameters to best meet identified needs
- Provided basic patient care by helping patients move in and out of bed and assisting with bathing, dressing, and grooming
- Educated family members and caregivers on patient care instructions from discharge paperwork
- Administered different therapies and medications in line with physician orders and treatment plans
- Actively supervise and train new employees
Education
Bachelors of Science - Nursing
Grand Canyon University
09.2017
Associate of Applied Science - Applied Science , Nursing
Kellogg Community College
05.2012
Bachelors of Arts - Multidisciplinary Studies
Siena Heights University
08.2007
Skills
- Proficient in MS Office
- Critical thinking
- Attention to Detail
- Team building
- Problem-Solving
- Teamwork and Collaboration
- Organization and Time Management
- Self-Motivated
- Analytical and Critical Thinking
- Cultural Awareness
- Planning and Coordination
- Excellent Communication
- Case management
Timeline
Case Manager
Bronson Healthcare
10.2023 - Current
Public Health Nurse
Calhoun County Public Health Department
11.2014 - 02.2024
Visiting Registered Nurse
Nursing Bronson At Home Personal Care
04.2012 - 09.2018
Associate of Applied Science - Applied Science , Nursing
Kellogg Community College
Bachelors of Arts - Multidisciplinary Studies
Siena Heights University
Bachelors of Science - Nursing
Grand Canyon University
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