Vicki Newberry
Jacksonville
Summary
Dynamic Customer Service Representative with extensive experience at UF Jacksonville Physicians, adept at resolving complex issues with empathy and critical thinking. A medical assistant who is eager to begin servicing customers/members in the banking community. Very dependable with exceptional customer service and communication skills, motivated to maintain customer satisfaction and contribute to customer success. Proven track record in insurance verification and medical records management, enhancing patient satisfaction and loyalty. Skilled in data entry and active listening, ensuring efficient workflow and exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Remote)
UF Jacksonville Physicians-Jacksonville, FL
01.2024 - Current
- Resolved customer complaints remotely, promptly, and efficiently
- Answers phones and emails
- Schedule and confirm appointments
- Inputs customer data into the company's system.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Leader
Dunkin Donuts & Baskin Robbins
05.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- responsible for handling cash transactions and maintaining the point-of-sale (POS) system.
- Conduct and participate in team meetings to communicate priorities, goals, and results.
- Bank deposits
Front Office Medical Assistant
First Coast Infectious Disease Consultants
05.2022 - 05.2023
- Updated and filed patient charts
- Verified insurance coverage for services rendered
- Expediting the check-in process and ensuring accurate billing.
- Scanned documents into electronic health record system
- Organized patient charts according to established protocols
- Measured vital signs
- Wrapped wounds
- Answered phone calls and emails
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Posted payments and charges to patient accounts and participated in billing processes.
Education
No Degree - Medical Assistant Tecnician
Florida Career College
Jacksonville, FL03-2022
Skills
- Insurance verification
- Medical records
- Medical office experience
- customer service representative
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative (Remote)
UF Jacksonville Physicians-Jacksonville, FL
01.2024 - Current
Shift Leader
Dunkin Donuts & Baskin Robbins
05.2023 - 01.2024
Front Office Medical Assistant
First Coast Infectious Disease Consultants
05.2022 - 05.2023
No Degree - Medical Assistant Tecnician
Florida Career College
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