Victoria Roberts
Leesburg,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Locos Grill & Pub
2021.07 - Current
- Server, food runner, host, Togo server.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Technical Director
Albany Little Theatre
2018.06 - 2024.05
- Won many state awards for set design and lighting design
- Designed and constructed wooden sets
- Understands measurements and tools needed to complete each task.
- Enhanced team efficiency by streamlining project management processes and implementing new software tools.
- Reduced downtime for system maintenance through proactive monitoring and identification of potential issues.
Background Analyst
Georgia Department of Corrections
2022.02 - 2024.02
- Run backgrounds on new hire and promotional applicants across the state of Georgia.
- Handle state sensitive data.
- Collected secured data from seven different background agency's.
- Maintained government issued software.
- Attended regular training classes assigned with the job.
Server
Longhorn Steakhouse
2017.04 - 2020.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Sophomore - Psychology and Criminal Justice
Georgia Southwestern State University
Americus, GA06.2024
High school diploma -
Lee County High School
Leesburg, GA05.2020
Skills
- Serving
- Food service
- Sales
- Retail sales
- Restaurant experience
- Guest services
- Cleaning
- Microsoft Office
- Computer skills
- Customer service
- Front desk
- Stocking
- Lighting Design
- Adobe Illustrator
- Medical terminology
- Computer Networking
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Accounting
- Communication skills
- Typing
- Merchandising
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Certification
CPR Certification, 08/01/23, 08/01/23, Became CPR certified through GDC job. Can perform CPR on small children and adults.
Timeline
Background Analyst
Georgia Department of Corrections
2022.02 - 2024.02
Server
Locos Grill & Pub
2021.07 - Current
Assistant Technical Director
Albany Little Theatre
2018.06 - 2024.05
Server
Longhorn Steakhouse
2017.04 - 2020.06
Sophomore - Psychology and Criminal Justice
Georgia Southwestern State University
High school diploma -
Lee County High School
CPR Certification, 08/01/23, 08/01/23, Became CPR certified through GDC job. Can perform CPR on small children and adults.
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