VICKI ROBINSON
Houston,TX
Summary
Dedicated Customer Service and Call Center Representative with over 5 years of experience managing high-volume calls and resolving customer issues. Demonstrates strong communication, active listening, and data entry skills. Proven ability to work effectively in remote environments, delivering exceptional service and maintaining accurate records.
Overview
1
1
Language
13
13
years of professional experience
Work History
Direct Care Staff
Alamo Consumer Direct Services
09.2013 - Current
- Assisted individuals with disabilities to enhance independence and improve quality of life.
- Documented and adhered to individualized care plans and service requirements to ensure consistent care.
- Communicated with clients, families, and care teams to address changing needs effectively.
Customer Experience Specialist
PFS Group
10.2022 - 04.2025
- Verified accuracy of patient accounts, insurance information, and billing documents to ensure compliance.
- Reviewed and verified patient accounts, insurance information, and billing documents for accuracy.
- Communicated with customers about delinquent accounts, providing clarity on account status and payment history.
- Updated account records and confirmed customer information to maintain data integrity.
Debt Recovery Specialist
Spruce Power
12.2020 - 04.2022
- Negotiated payment plans while coordinating effective communication between customers and financial institutions to resolve debts.
- Executed outbound communications via calls, emails, and letters to address overdue payments and improve collections.
- Investigated outstanding debts and ensured compliance with applicable laws, regulations, and company policies.
Call Center Representative
Sunrise Call Center
01.2018 - 02.2019
- Handled incoming customer calls addressing product inquiries, billing questions, and service issues, ensuring customer satisfaction.
- Utilized probing questions and active listening to accurately assess customer needs and provide tailored solutions.
- Maintained call control and implemented strategies to effectively de-escalate difficult calls, improving customer experience.
Education
High School Diploma - undefined
Worthing High School
Languages
English, Full Professional
Timeline
Customer Experience Specialist
PFS Group
10.2022 - 04.2025
Debt Recovery Specialist
Spruce Power
12.2020 - 04.2022
Call Center Representative
Sunrise Call Center
01.2018 - 02.2019
Direct Care Staff
Alamo Consumer Direct Services
09.2013 - Current
High School Diploma - undefined
Worthing High School