Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Rodd

Carrollton,TX

Summary

Experienced in revenue cycle medical billing, and medical coding for 13+ years, which also enhanced my knowledge when transferring careers from Medical Billing to EMR Technician.

Diversely Skilled Technical Analyst with 20 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.

Overview

29
29
years of professional experience

Work History

Technical Analyst II

Concentra
05.2016 - Current
  • Touchworks EHR Support for over 500 clinics
  • Creating, updating, and maintaining medical form templates
  • Assist in major upgrades to the Touchworks EMR
  • Yearly ICD10, and CPT codes updates
  • Agile sprint planning, daily stand-ups, and creating stories for sprints in Jira
  • QA/UAT of changes in a test environment before deployment
  • Communications with detailed descriptions of new configuration and updates sent to the field
  • Monthly deployments of new configuration and changes to forms
  • Ticket support for clinical applications supported by the team
  • Supported systems: Touchworks, Touchworks printer servers, Digital White Board, MDScripts, Allscripts/Veridigm PM, Document scanning, Service Now, Jira, Confluence

Integration Specialist

Medsynergies
12.2015 - 05.2016
  • Portfolio Integration from Flowcast to EPIC
  • Creating a test plan for new technologies and new on-boarding clients

EMR Implementation Specialist

GilmanHealth
05.2014 - 10.2014
  • AllScripts Pro EMR Implementation Specialist for small clinics
  • Met with clients and collected data to optimize EMR
  • Set up and optimized client's EMR
  • Trained Clinician's and staff on EMR
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.

Touchworks and Epic Implementer/Trainer

Texas Health Organization for Physicians
06.2008 - 02.2014
  • AllScripts Pro EMR Implementation Specialist and trainer for outpatient clinics.
  • Epic Implementation Specialist and trainer for outpatient clinics
  • Audited multiple clinics charges to assist in optimal revenue.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.

Medical Billing/Cycle Revenue

Various Employers
01.1996 - 01.2008
  • Managed Multiple client accounts at any one time.
  • Entering all visit changes
  • Sending claims electronically to Insurance companies
  • Daily posting of all insurance and patient payments received
  • Identifying appeals of outstanding/underpaid insurance claims
  • Auditing dictation for all Worker's Comp claims
  • processed and sent monthly patient statements
  • Customer service for patient calls regarding accounts and statements

Education

Associate in Applied Science - Medical Secretarial Technology

Oklahoma State University Okmulgee
08.1994

ICD-10 Certified -

01.2020

Certified Professional Coder -

11.2006

Skills

  • Technical Data Analyst
  • Electronic Medical Records Technician
  • EMR System Configuration
  • Overseeing EMR System Operations
  • Optimizing EMR Functionality
  • EMR Systems Training
  • Skilled in Altera Touchworks Usage
  • Skilled in Allscripts Software
  • On-site technical support
  • Technical support
  • Remote technical support
  • Setup and installation

Timeline

Technical Analyst II

Concentra
05.2016 - Current

Integration Specialist

Medsynergies
12.2015 - 05.2016

EMR Implementation Specialist

GilmanHealth
05.2014 - 10.2014

Touchworks and Epic Implementer/Trainer

Texas Health Organization for Physicians
06.2008 - 02.2014

Medical Billing/Cycle Revenue

Various Employers
01.1996 - 01.2008

ICD-10 Certified -

Certified Professional Coder -

Associate in Applied Science - Medical Secretarial Technology

Oklahoma State University Okmulgee

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Vicki Rodd