Summary
Overview
Work History
Education
Skills
Timeline
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Vicki Vicars

Abbott,TX

Summary

Dynamic Customer Service Representative with a proven track record at Hillsboro County Club, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and effective conflict resolution. Skilled in team development and product knowledge, contributing to a culture of excellence and high customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Hillsboro County Club
Hillsboro,Tx
08.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Associates - Medical Billing And Coding

Puma Medical Academy
Miami, FL

Associates - Nursing

McLennan Community College
Waco, TX
05.1989

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Payment processing
  • Client relations
  • Scheduling
  • Product knowledge
  • Team development
  • Documentation
  • Staff training
  • Building rapport
  • Product sales

Timeline

Customer Service Representative

Hillsboro County Club
08.2019 - Current

Associates - Medical Billing And Coding

Puma Medical Academy

Associates - Nursing

McLennan Community College