Vicki Warner
Charlottesville,VA
Summary
Highly organized, proactive and punctual with team-oriented mentality.
Over 25 years of customer service experience and knowledge.
Looking to thrive in an environment where communication and collaboration skills are valued and encouraged. I would be happiest at end of work day knowing our accomplishments made a difference.
Overview
26
26
years of professional experience
Work History
Clinical Patient Recruiter
Charlottesville Medical Research
09.2023 - 07.2024
- Enhanced patient satisfaction with streamlined intake processes and attentive communication.
- Implemented data-driven recruitment tactics based on analysis of previous campaigns'' performance metrics.
- Conducted thorough pre-screening interviews to identify eligible candidates for specific clinical trials or studies.
- Worked closely with regulatory agencies to ensure compliance with all relevant guidelines and protocols during the patient recruitment process.
- Educated potential participants about the benefits and risks associated with participating in specific clinical trials or studies while addressing any concerns or questions they may have had.
- Improved patient retention rates through personalized follow-up protocols and support services.
- Collaborated with medical staff to ensure seamless patient integration into clinical trials and studies.
- Scheduled patients for appointments and maintained master calendar.
Patient Access Associate
UVA Medical
01.2023 - 07.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Underwriting Service Assistant
State Farm Insurance Inc
07.2014 - 07.2022
- Evaluated accuracy and integrity of supplied information and processed auto applications.
- Meet and exceeded production goals for department.
- Worked with colleagues to review, accept or deny new and renewal business.
- Reviewed, classified, coded and rated applications to support Underwriters during busy periods.
- Photocopied, documented and scanned received documentation and filed it for use.
- I held three positions during at State Farm Insurance. Underwriting Service Assistant in Auto applications production, Underwriting Service Assistant with Title Document dept; and General Underwriting Service Assistant.
Office Specialist
Manpower Associates
04.2014 - 08.2016
- I worked several short term jobs through Manpower, including State Farm Insurance.
Customer Service Associate
Physiological Services
09.2013 - 04.2014
- I assisted schools while taking online aptitude testing, by answering monitoring testing, answering questions regarding the classes, whom was testing and unlocking testing as needed.
Senior Customer Service Account Executive
Comcast Communications
07.1998 - 07.2012
- Set up and activated customer accounts in person or by phone. Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Researched for accuracy billing disputes, refunds, write off collection accounts, and returned payments and processed daily deposits.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Broadway High School
Broadway VASkills
Production-oriented
Strong problem solver
Data organization
Building strong relationships
Interpersonal abilities
Applicant Tracking Systems
Compliance understanding
Interviewing Clients
Teamwork and Collaboration
Active Listening
Timeline
Clinical Patient Recruiter
Charlottesville Medical Research
09.2023 - 07.2024
Patient Access Associate
UVA Medical
01.2023 - 07.2023
Underwriting Service Assistant
State Farm Insurance Inc
07.2014 - 07.2022
Office Specialist
Manpower Associates
04.2014 - 08.2016
Customer Service Associate
Physiological Services
09.2013 - 04.2014
Senior Customer Service Account Executive
Comcast Communications
07.1998 - 07.2012
High School Diploma -
Broadway High School