Summary
Overview
Work History
Education
Skills
Timeline
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Vicki Welborn

Mattoon,IL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

St Connections
Detroit, Michigan
12.2021 - Current
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Promoted available products and services to customers during service, account management and order calls.

Home Care Provider

Took care of austic son
Petersburg, Indiana
03.2015 - Current
  • Tracked and reported clients' progress based on observations and conversations.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.

RN Floor Nurse

Bridegepointe
Vincennes
06.2010 - 09.2015
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
  • Promoted continuity of care by accurately communicating patient information during shift change report times.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Monitored trends in patient progress over time using various tools such as flow sheets or charting systems.
  • Participated in interdisciplinary rounds on each assigned unit at least once per week.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
  • Supervised CNAs and other staff delivering care in setting by coaching and supporting.
  • Communicated with nursing personnel to enforce procedures, policies and regulations.

RN

Willow Manor
Vincennes, Indiana
06.2012 - 04.2015
  • Assessed patient health and developed individualized care plans accordingly.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
  • Developed education materials to help explain various conditions and treatments to patients.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Participated in continuing education programs related to nursing practice.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Provided emotional support to families facing difficult decisions about a loved one's care.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Collaborated with health groups to plan or implement programs designed to improve overall health of communities.

RN Floor Nurse

Memorial Hospital
Jasper , IN
03.1996 - 01.2005
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
  • Promoted continuity of care by accurately communicating patient information during shift change report times.
  • Reviewed lab values for accuracy prior to administering prescribed medications.
  • Coordinated discharge planning to ensure continuity of care post-hospitalization.
  • Utilized evidence-based guidelines while providing quality nursing care services.

Education

Associate of Science - Nursing

Vincennes University
Vincennes, IN
05-1996

High School Diploma -

Washington High School
Washington, IN
05-1991

Skills

  • Customer service
  • Product knowledge
  • Order processing
  • Conflict resolution
  • Time management
  • Interpersonal communication
  • Empathy in customer care
  • Team collaboration
  • Feedback implementation

Timeline

Customer Service Representative

St Connections
12.2021 - Current

Home Care Provider

Took care of austic son
03.2015 - Current

RN

Willow Manor
06.2012 - 04.2015

RN Floor Nurse

Bridegepointe
06.2010 - 09.2015

RN Floor Nurse

Memorial Hospital
03.1996 - 01.2005

Associate of Science - Nursing

Vincennes University

High School Diploma -

Washington High School

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Vicki Welborn