
Dynamic Customer Service Representative with proven expertise at Family Health Care of Sioux City Iowa. Skilled in complaint resolution and data entry, I excel in enhancing customer satisfaction through active listening and effective problem-solving. Committed to delivering quality support and fostering positive client relations in fast-paced environments.
Assisted in answering phone for appointments, transferring call to nurses, doctors, clinical staff. Scanned all incoming papers from physicians offices and placing them in the appropriate area of the patients chart. Typed letters for doctors in clinic.
Customer service
Active listening
Critical thinking
Data entry
Complaint resolution
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Scheduling
Paperwork processing
Appointment scheduling
Team development
Customer relations
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Payment processing
Client relations
Microsoft Excel
Microsoft outlook
Documentation
Data collection
Prioritization
De-escalation techniques
Quality control
Clerical support
Live chat support
Filing
Multi-line phone talent