Vicki Wright
Grove City,OH
Summary
Dynamic administrative professional with extensive experience at Nationwide Children's Hospital, excelling in customer service and data management. Proven ability to enhance operational efficiency through effective scheduling and meticulous record-keeping. Skilled in Microsoft Excel and fostering positive relationships, contributing to a collaborative work environment. Committed to delivering exceptional support and improving processes.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Nationwide Children's Hospital Genetic’s
04.2022 - Current
- Assisted in organizing and scheduling meetings for team members and management.
- Maintained and updated electronic filing systems for efficient document retrieval.
- Responded to inquiries via phone and email, providing accurate information promptly.
- Supported preparation of reports and presentations by gathering necessary data.
- Handled incoming correspondence, prioritizing communication based on urgency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Registration Representative
Nationwide Children’s Hospital Rheumatology
04.2020 - 08.2022
- Processed patient registrations accurately and efficiently, ensuring data integrity in electronic systems.
- Coordinated insurance verifications, facilitating smooth admissions and minimizing delays.
- Managed appointment scheduling, enhancing patient access to services and reducing wait times.
- Trained new staff on registration protocols and software usage, promoting consistency in operations.
Registrar
Nationwide Children’s
02.2017 - 04.2020
- Managed student enrollment processes, ensuring accuracy and compliance with institutional policies.
- Oversaw maintenance of academic records, enhancing data integrity and accessibility for stakeholders.
- Developed and implemented strategies to improve registration efficiency and reduce processing times.
- Trained and mentored junior staff on registration systems and best practices for record management.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Education
High School Diploma -
Westerville South High School
Westerville, OH01-1982
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Excel
- Microsoft outlook
- Filing
- Clerical support
- Scheduling
- Database entry
- Appointment scheduling
- Mail handling
- Letter preparation
- Mail distribution
Timeline
Administrative Assistant
Nationwide Children's Hospital Genetic’s
04.2022 - Current
Registration Representative
Nationwide Children’s Hospital Rheumatology
04.2020 - 08.2022
Registrar
Nationwide Children’s
02.2017 - 04.2020
High School Diploma -
Westerville South High School
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