Vickie Cain
Houston,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
14
14
years of professional experience
Work History
Collector
Chase Source
Houston, TX
11.2022 - 01.2023
- Take inbound call payment information, update toll road accounts, and resolve disputed and escalated calls in a timely period.
- Process and verify license plate images that have been recorded by toll road cameras.
Customer Service Representative
Resource Staffing Services
Houston, TX
09.2022 - 11.2022
- Knowledge of HIPPA laws
- Experience with marketplace health insurance plans
- Microsoft Excel, Word and Office
- Ability to collaborate with the team and possess innovative skills
- Understanding how auto delivery response works
- Accuracy, communication skills, detailed oriented, documentation skills using professional customer service skills
- Technical, scheduling, and cashiering experience a huge plus
- Answering phone calls and ability to provide healthcare options
- Typing and data entry skills needed
- Ability to handle a high volume of calls
Contact Tracer, Genuent Global, LLC
07.2020 - 02.2022
- Obtain and document relevant information while working in a call center setting, which includes contact demographics, underlying medical conditions, and other risk factors
- Provide approved information and guidance on quarantine procedures and what to do if symptoms develop
- Coordinate referrals for testing, healthcare, and other supportive services, as needed, per local protocols
- Assess contact’s ability to safely and effectively quarantine at home, with adequate water, food, and other necessities
- Identify barriers to necessary interventions and facilitate appropriate referrals, per local protocols
- Collaborate with key service providers to transfer client information and ensure expedited initiation of appropriate medical or social support services, per local protocols
- Conduct daily check-ins to assess signs/symptoms via locally designated method
- Facilitate referrals for testing and medical evaluation for clients who become symptomatic
- Utilize a computer, tablet, and/or cell phone with appropriate access to required applications, databases, and/or web-based platforms, daily
- Document pertinent information in COVID-19 contact tracing forms, and conduct data entry into health department data/surveillance systems while adhering to protocols for completeness, timeliness, and frequency.
Benefits Specialist
Alight Solutions
01.2018 - 10.2019
- Responsible for facilitating and disseminating information about benefits programs and policies across all employees in the company
- Respond to employees' inquiries and concerns of benefits processes, update their benefits information, and resolve discrepancies and disputes.
Unloader
Walmart Distribution Center
03.2018 - 10.2018
- Unload freight from 53 ft trailer manually, make pallets with labels to be shipped to stores
- Follow quality and safety guidelines
- Keep area clean and maintain a safe work area.
Insurance Verification Specialist
PFS Group
06.2015 - 12.2017
- Verify customer coordination of benefits
- Follow up with patients (inbound and outbound) to help resolve their healthcare accounts
- Solving issues, setting payment expectations, arranging payments and requesting information from patients
- Provide knowledgeable answers to questions.
Customer Care Specialist
Aetna
08.2014 - 06.2015
- Provide white glove customer service to members while educating concerning their Medicare/Medicaid benefits
- Assign physicians at the member request
- Meet or exceed 65 calls per day while adhering to quality and productivity guidelines.
Customer Service Representative
United Healthcare
01.2009 - 06.2014
- While working in a call center setting, I responded to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Meet or exceed 120-150 calls per day
- Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self- sufficient.
Education
High school diploma -
Barbara Jordan High School
Skills
- Data entry
- Microsoft Excel
- Medical terminology
- Microsoft Office
- Public health
- Microsoft Powerpoint
- Strong Communication Skills
- Microsoft Word
- Databases
- Administrative Experience
- Organizational Skills
- Front Desk
- Customer Service
- Research
- Computer Operation
- Leadership
- Computer Skills
- EPIC (2 years)
- Microsoft Outlook
- Interviewing
- Documentation review
- Time management
- Data collection
- ICD-9
- ICD-10
- Availity
- HIPPA
- Self Sufficient
- Analytical mindset
- Multitasking
Timeline
Collector
Chase Source
11.2022 - 01.2023
Customer Service Representative
Resource Staffing Services
09.2022 - 11.2022
Contact Tracer, Genuent Global, LLC
07.2020 - 02.2022
Unloader
Walmart Distribution Center
03.2018 - 10.2018
Benefits Specialist
Alight Solutions
01.2018 - 10.2019
Insurance Verification Specialist
PFS Group
06.2015 - 12.2017
Customer Care Specialist
Aetna
08.2014 - 06.2015
Customer Service Representative
United Healthcare
01.2009 - 06.2014
High school diploma -
Barbara Jordan High School