Vickie Farmer
Cedar Rapids
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
12
12
years of professional experience
Work History
Disability Examiner
Sedgwick
North Liberty
03.2018 - Current
- Evaluated disability claims to determine eligibility and compliance with regulations.
- Reviewed medical documentation to assess claimants' conditions and limitations.
- Communicated with claimants to gather additional information and clarify details.
- Assessed claimants readiness for work and if an accommodation was needed.
Varied
Younkers Department Store
Cedar Rapids
04.2014 - 07.2018
- Human Resources Assistant.
- Processed time cards, set schedules
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Supervisor, shoe sales
- Provided excellent customer service, ensured area stayed organized. Stocked merchandise in other areas.
- Furniture sales and Fine Jewelry Counter Manager.
- Cultivated client relationships.
- Achieved sales goal.
- Stocked, set up displays and secured Fine jewelry, to include daily opening/closing of safe and counter display cases.
- Supervised staff.
- Open and close duties for cash register, ensuring register balance.
- Carried store keys to provide store closing duties. Ensured store doors were locked and set security keypad code.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Cashier
Michaels Arts and Crafts
Cedar Rapids
01.2015 - 01.2018
- Processed cash, credit card, EBT, and gift certificate payments in electronic computer systems with precision and care.
- Assisted customers in selecting craft supplies and answering product inquiries.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted with opening, closing of registers, including balancing of cash drawers.
- Maintained knowledge of products to assist in providing excellent customer service.
- Taught some basic jewelry making classes and assisted in setting up, cleaning up and assisting in special events, such as birthday parties.
- Resolved customer complaints by providing effective solutions and support.
- Collaborated with team members to restock shelves and display merchandise attractively.
- Educated customers on store promotions and loyalty programs to drive engagement.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Billing Account Manager
Kasa Practice Solutions
Cedar Rapids
03.2015 - 03.2017
- Managed billing inquiries and resolved client account issues efficiently.
- Coordinated with healthcare providers to ensure accurate billing information.
- Achieved claims resolution for mental health providers.
Education
Some College (No Degree) - Human Resources Management And Business
University of Iowa, Coe College, Kirkwood Community College
Cedar Rapids, IASkills
- Run various cash registers
- Excellent customer service
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- On time, reliable and hard working
- Dedicated
- Detail oriented
Timeline
Disability Examiner
Sedgwick
03.2018 - Current
Billing Account Manager
Kasa Practice Solutions
03.2015 - 03.2017
Customer Service Cashier
Michaels Arts and Crafts
01.2015 - 01.2018
Varied
Younkers Department Store
04.2014 - 07.2018
Some College (No Degree) - Human Resources Management And Business
University of Iowa, Coe College, Kirkwood Community College