Vickie Franke
Manhattan,KS
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Kitchen. Bath, Millwork, Flooring Specialist
The Home Depot Store 2217
Manhattan, KS
01.2024 - Current
- Actively seeking out and engaging and qualifying customers
- Connecting customers with a design expert, scheduling appointments/consultations
- Generating leads and setting up for measures in all areas needed by the customer
- Designer - Designer - Store #2217 – D30, D29 (Sept.2021- Jan.2024)
- Department Supervisor, Key Carrier, MOD - Store #2217 - D23, D24 (Mar.2020 – Sept.2021)
- Ensure that customers receive excellent customer service by leading, training, coaching, and developing associates in D23/D24
- Provide valuable input into operational/merchandising decisions to Store Management/Operations
- Opening/closing the store and executing various management duties
- Handling customer/associate conflicts and issues
- Head Cashier - Store #2217 - D90 (Jan.2018 – Feb.2019; Jan.2024 – April2024)
- Ensuring the efficient operation of the cashiers’ front-end operations
- Assisting the supervision and training of the cashiers
- Supporting cashier development and accuracy and taking over cashier duties as needed
- Cross training in Hardware and Front-End Supervisor
Designer
The Home Depot Store 2217
Manhattan, KS
09.2021 - 01.2024
- Skilled in Millwork, Countertop, Flooring, Kitchen and Bath Design Programs
- Inspired customers through personalized presentations and strategic sales methods
- Facilitated effective client interactions for countertop and design projects
- Worked with client via email, phone, and in-person to collect information to complete designs.
- Participated in brainstorming sessions to generate new ideas for product features or improvements.
- Submitted rough drafts to clients and management to gain approval.
- Created product designs in alignments with specifications.
- Provided excellent service and attention to customers when face-to-face or through phone.
Department Supervisor, Key Carrier, MOD
The Home Depot Store 2217
Manhattan, KS
03.2020 - 09.2021
- Ensured that customers received excellent service by leading, training, coaching, and developing associates in D23/D24 departments.
- Researched issues to obtain appropriate answers to customer inquiries.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier, Sales Associate, Head Cashier
The Home Depot Store 2217
Manhattan, KS
12.2015 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes as well as aisles in other departments.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Mentored new employees on cashier and sales floor duties and best practices, improving overall staff performance.
Education
High School Diploma -
Gateway High School
Kissimmee, FL06-1991
Skills
- Design Program 2020
- Experienced with Office Suite Applications
- Proficient in Specialty Programs
- Retail Sales and Product Knowledge
- Proficient in Kitchen and Countertop Design
- Coaching and Mentoring
- Documentation Management
- Action Oriented
- Tech Savvy
- Customer Focus
- Organizational Savvy
- Customer Relations
- Vendor Relations
- Attention to detail
- Verbal and written communication
- Positive customer engagement
Awards
- 4 x Platinum Award Winner
- 4 x Recipient of VP Recognition Award
- Cashier of the Month
- Service Desk Associate of the Month
- Specialist of the Month
- District Specialist of the Month
Activities
- VOA Committee
- InFocus Captain
- New Associate Coach
- Kid's Workshop
Timeline
Kitchen. Bath, Millwork, Flooring Specialist
The Home Depot Store 2217
01.2024 - Current
Designer
The Home Depot Store 2217
09.2021 - 01.2024
Department Supervisor, Key Carrier, MOD
The Home Depot Store 2217
03.2020 - 09.2021
Cashier, Sales Associate, Head Cashier
The Home Depot Store 2217
12.2015 - 03.2020
High School Diploma -
Gateway High School