Summary
Overview
Work History
Education
Skills
AWARDS
Activities
Timeline
Generic

Vickie Franke

Manhattan

Summary

Organized and motivated individual with a strong focus on time management and organizational skills. Eager to apply abilities in diverse settings and seeking entry-level opportunities. Driven to enhance skills while making valuable contributions to company growth.

Overview

10
10
years of professional experience

Work History

Kitchen. Bath, Millwork, Flooring Specialist

The Home Depot Store 2217
01.2024 - Current
  • Actively seeking out and engaging and qualifying customers
  • Connecting customers with a design expert, scheduling appointments/consultations
  • Generating leads and setting up for measures in all areas needed by the customer
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked with client via email, phone, and in-person to collect information to complete designs.
  • Participated in brainstorming sessions to generate new ideas for product features or improvements
  • Engaged in friendly conversation with customer to better uncover individual needs.

Designer

The Home Depot Store 2217
09.2021 - 01.2024
  • Skilled in Millwork, Countertop, Flooring, Kitchen and Bath Design Programs
  • Inspired customers through personalized presentations and strategic sales methods
  • Facilitated effective client interactions for countertop and design projects
  • Participated in brainstorming sessions to generate new ideas for product features or improvements.
  • Submitted rough drafts to clients and management to gain approval.
  • Created product designs in alignments with specifications.
  • Provided excellent service and attention to customers when face-to-face or through phone.


Department Supervisor, Key Carrier, MOD

The Home Depot Store 2217
03.2020 - 09.2021
  • Ensured that customers received excellent service by leading, training, coaching, and developing associates in D23/D24 departments.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Restocked and organized merchandise in front lanes as well as aisles in other departments.

Cashier, Sales Associate, Head Cashier

The Home Depot Store 2217
12.2015 - 03.2020
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Welcomed customers and helped determine their needs.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Mentored new employees on cashier and sales floor duties and best practices.

Education

High School Diploma -

Gateway High School
06-1991

Skills

  • Design Program 2020
  • Experienced with Office Suite Applications
  • Proficient in Specialty Programs
  • Retail Sales and Product Knowledge
  • Proficient in Kitchen and Countertop Design
  • Coaching and Mentoring
  • Documentation Management
  • Action Oriented
  • Tech Savvy
  • Ability to perform responsibilities of the role with minimal supervision
  • Customer Focus/Relations
  • Vendor Relations
  • Attention to detail
  • Verbal and written communication

AWARDS

  • 1 x Diamond Award
  • 4 x Platinum Award
  • 4 x Recipient of VP Recognition Award
  • Cashier of the Month
  • Service Desk Associate of the Month
  • Specialist of the Month
  • District Specialist of the Month

Activities

  • VOA Committee
  • InFocus Captain
  • New Associate Coach
  • Kid's Workshop

Timeline

Kitchen. Bath, Millwork, Flooring Specialist

The Home Depot Store 2217
01.2024 - Current

Designer

The Home Depot Store 2217
09.2021 - 01.2024

Department Supervisor, Key Carrier, MOD

The Home Depot Store 2217
03.2020 - 09.2021

Cashier, Sales Associate, Head Cashier

The Home Depot Store 2217
12.2015 - 03.2020

High School Diploma -

Gateway High School

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