Summary
Overview
Work History
Education
Skills
Timeline
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Roland Gonzalez

Tampa,United States

Summary

Dedicated Customer Service professional with a history of meeting company goals. Skilled in working under pressure and meeting challenges to best enhance the organizational brand. Dependable, hardworking and level-headed in addressing problems. Talented leader and analytical problem-solver with over 30 years of experience successfully providing exceptional customer service.

Overview

41
41
years of professional experience

Work History

Customer Service/Sales Associate

Jupiter Bike
10.2023 - 01.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers.

Line Service Supervisor

Signature Flight Support
11.1993 - 05.2022
  • Efficiently assist service workers with problematic processes to maintain customer satisfaction and quickly rectify issues.
  • Train new workers to improve efficiency of department and cultivate productive work atmosphere.
  • Contribute to development, implementation and execution of facility maintenance programs.

Line Manager

Suncoast Air Center
09.1986 - 11.1993
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing schedules.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Implemented quality improvement changes to maximize safety
  • Oversaw flight schedules to ensure rapid turnarounds with high-quality service delivery
  • Assisted in negotiating government contracts
  • Coordinated special events (superbowls, dignitaries, US Presidential visits)

Customer Service Representative

Garrett General Aviation Services Company
02.1985 - 09.1986
  • Towed aircraft to gates and hangars using tractors and other vehicles.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Maintained accurate documentation of performed work and completed tasks.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Warehouse Order Puller/ Installer

Southwestern Air Systems
03.1984 - 02.1985
  • Prepared orders by processing requests, pulled materials from warehouse.
  • Assisted with new AC installs ductwork.

AC Installer Trainee

Leon's Heating And Air Conditioning
06.1983 - 03.1984
  • Installed condensing units and slabs in new subdivisions.
  • Welded high side and low side copper pipes and energized systems.

Service Technician Trainee

B & J Heating And Air Conditioning
08.1982 - 06.1983
  • Assisted HVAC technicians while on service calls
  • Dispatching calls

Education

High School Diploma -

Tampa Bay Tech High School
Tampa, FL
06.1983

Skills

  • Multitasking and Prioritization
  • Customer Relations
  • Attention to Detail
  • Time Management
  • Quality Assurance
  • Product Sales

Timeline

Customer Service/Sales Associate

Jupiter Bike
10.2023 - 01.2024

Line Service Supervisor

Signature Flight Support
11.1993 - 05.2022

Line Manager

Suncoast Air Center
09.1986 - 11.1993

Customer Service Representative

Garrett General Aviation Services Company
02.1985 - 09.1986

Warehouse Order Puller/ Installer

Southwestern Air Systems
03.1984 - 02.1985

AC Installer Trainee

Leon's Heating And Air Conditioning
06.1983 - 03.1984

Service Technician Trainee

B & J Heating And Air Conditioning
08.1982 - 06.1983

High School Diploma -

Tampa Bay Tech High School

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Roland Gonzalez