Summary
Overview
Work History
Education
Skills
Timeline
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Vickie Hatton

Lake Panasoffkee,Florida

Summary

Proven professional with a track record of enhancing guest experiences at Properties of The Villages through exceptional communication and relationship-building skills. Excelled in multitasking and time management, significantly contributing to team efficiency and customer satisfaction. Demonstrated expertise in reservation management and data entry, driving operational success.

Overview

25
25
years of professional experience

Work History

Guest Coordinator

Properties of The Villages
04.2021 - Current
  • Communicate and develop relationships with potential residents of The Villages as well as internal associates .
  • Educate potential residents on The Villages.
  • Recommend appropriate visit arrangements and make reservations .
  • Collaborated with various departments to ensure seamless guest experiences .

Server & Bartender

Fenney Grill
01.2019 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Retail Sales Representative

Bright House Networks
05.1999 - 11.2016
  • Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
  • Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
  • Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
  • Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.

Education

High School Diploma -

Brandon High School
Brandon, FL
06-1997

Skills

  • Strong Organization
  • Effective Time Management
  • Exceptional communication
  • Data entry proficiency
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Guest Coordinator

Properties of The Villages
04.2021 - Current

Server & Bartender

Fenney Grill
01.2019 - 06.2020

Retail Sales Representative

Bright House Networks
05.1999 - 11.2016

High School Diploma -

Brandon High School

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Vickie Hatton