Vickie Hayden
Las Vegas,NV
Summary
Lived in Las Vegas for 42 years Worked in nursing and private pre school .
I am energetic and a quick learner
I have always been responsible and I know the importance of being on time.
Willing and excited to learn something new.
Overview
22
22
years of professional experience
Work History
Manager of Operations
Klassy Kids Academy
08.1995 - 09.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Associate of Science - Nursing
Southern Utah University
Cedar City, UT05.1977
Skills
- Training Programs
- Regulatory Compliance
- Business Operations
- Payroll Operations
Timeline
Manager of Operations
Klassy Kids Academy
08.1995 - 09.2017
Associate of Science - Nursing
Southern Utah University