Vickie Hayden
Las Vegas,NV
Summary
Lived in Las Vegas for 42 years Worked in nursing and private pre school .
I am energetic and a quick learner
I have always been responsible and I know the importance of being on time.
Willing and excited to learn something new.
Overview
22
22
years of professional experience
Work History
Manager of Operations
Klassy Kids Academy
Las Vegas, NV
08.1995 - 09.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Associate of Science - Nursing
Southern Utah University
Cedar City, UT05.1977
Skills
- Training Programs
- Regulatory Compliance
- Business Operations
- Payroll Operations
Timeline
Manager of Operations
Klassy Kids Academy
08.1995 - 09.2017
Associate of Science - Nursing
Southern Utah University