Results-driven professional with extensive experience in customer service. Skilled in problem-solving and efficiency, contributing to reduced resolution times and enhanced operational effectiveness.
Overview
54
54
years of professional experience
Work History
Customer Service Representative
Allstate Insurance Co
01.2015 - Current
Implemented best practices for handling customer complaints, reducing resolution times.
Analyzed service performance metrics, recommending strategies for improvement and efficiency.
Led initiatives to streamline workflows, resulting in enhanced operational effectiveness.
Mentored junior representatives, promoting professional development and knowledge sharing.
Customer Service Representative
AT&T
Charlotte, NC
07.1972 - 04.2014
Resolved customer inquiries and issues, ensuring high satisfaction and retention rates.
Actively listened to customer feedback, identifying trends to improve service delivery.
Processed billing inquiries and account changes efficiently, enhancing user experience.
Trained new team members on systems and procedures, fostering a collaborative environment.