Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Vickie Lewis

Charlotte,NC

Summary

Results-driven professional with extensive experience in customer service. Skilled in problem-solving and efficiency, contributing to reduced resolution times and enhanced operational effectiveness.

Overview

54
54
years of professional experience

Work History

Customer Service Representative

Allstate Insurance Co
01.2015 - Current
  • Implemented best practices for handling customer complaints, reducing resolution times.
  • Analyzed service performance metrics, recommending strategies for improvement and efficiency.
  • Led initiatives to streamline workflows, resulting in enhanced operational effectiveness.
  • Mentored junior representatives, promoting professional development and knowledge sharing.

Customer Service Representative

AT&T
Charlotte, NC
07.1972 - 04.2014
  • Resolved customer inquiries and issues, ensuring high satisfaction and retention rates.
  • Actively listened to customer feedback, identifying trends to improve service delivery.
  • Processed billing inquiries and account changes efficiently, enhancing user experience.
  • Trained new team members on systems and procedures, fostering a collaborative environment.

Education

High School Diploma -

East Mecklenburg
Charlotte, NC
06-1973

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Allstate Insurance Co
01.2015 - Current

Customer Service Representative

AT&T
07.1972 - 04.2014

High School Diploma -

East Mecklenburg
Vickie Lewis