Vickie Robinson

• Informed clients of policies and procedures.
• Collaborated with 3 teams to resolve issues and identify appropriate issues for escalation.
• Organized and coordinated meetings and conference calls with 200 engineers
• Obtained knowledge on how to operate various pieces of equipment.
• Obtained knowledge on how to operate various equipment [printer, fax, scanner]
• Participated in team-building activities to enhance working relationships
• Successfully maintained clean, valid driver's license and access to reliable transportation

• Tracked orders and notified customers of status or potential delays.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Generated documentation and information required for customer shipments.
• Verified accurate account invoicing through collaboration with accounting department
• Generated documentation and information required for customer shipments
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems

• Helped large volume of customers every day with an positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Open and logged all mail correspondence.

Coding

Record data sent to the lockbox in excel, batched detail, copied checks and prepared FedEx package.

Compared invoices against mail log sheets and found resolutions if discrepancy is found.

In charge of end-of-the-month paperwork and provided excellent communication through email and phone.

• Examined, categorized, and sorted incoming documents.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Maintained physical and computer-based filing systems.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Implemented improvements to file systems and procedures
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals