Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Vickie Smith

Roseville

Summary

Dynamic Sales Associate with a proven track record at Goodwill Easter Seals, excelling in client support and transaction processing. Recognized for enhancing customer loyalty and optimizing inventory management. Adept at effective time management and collaborative teamwork, consistently achieving operational efficiency and maintaining high standards in service delivery.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales Associate

Goodwill Easter Seals
07.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Shipping and Receiving Manager

Minneapolis Community & Technical College
07.2001 - Current
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Enhanced shipping efficiency by implementing streamlined processes and procedures.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.

Education

Associate of Arts - Business Management

Minneapolis Community And Technical College
Minneapolis, MN

Skills

  • Client support
  • Collaborative teamwork
  • Effective time management
  • Analytical problem-solving
  • Effective multi-tasking
  • Timely and dependable
  • Achievement-focused
  • Availability for varied schedules
  • Stocking and receiving
  • Clear and concise communication
  • Transaction processing expertise

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Associate

Goodwill Easter Seals
07.2018 - Current

Shipping and Receiving Manager

Minneapolis Community & Technical College
07.2001 - Current

Associate of Arts - Business Management

Minneapolis Community And Technical College

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Vickie Smith