Vickie Smith
Roseville
Summary
Dynamic Sales Associate with a proven track record at Goodwill Easter Seals, excelling in client support and transaction processing. Recognized for enhancing customer loyalty and optimizing inventory management. Adept at effective time management and collaborative teamwork, consistently achieving operational efficiency and maintaining high standards in service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate
Goodwill Easter Seals
1239 University Ave West St. Paul MN 55104
07.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Shipping and Receiving Manager
Minneapolis Community & Technical College
1501 Hennepin Ave MPLS MN 55403
07.2001 - Current
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
Education
Associate of Arts - Business Management
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Client support
- Collaborative teamwork
- Effective time management
- Analytical problem-solving
- Effective multi-tasking
- Timely and dependable
- Achievement-focused
- Availability for varied schedules
- Stocking and receiving
- Clear and concise communication
- Transaction processing expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Goodwill Easter Seals
07.2018 - Current
Shipping and Receiving Manager
Minneapolis Community & Technical College
07.2001 - Current
Associate of Arts - Business Management
Minneapolis Community And Technical College