Summary
Overview
Work History
Education
Skills
Timeline
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Vickie Warnell

Phoenix,AZ

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

8
8
years of professional experience

Work History

Travel Counselor

American Express
Las Vegas, NV
02.2018 - 06.2024
  • Provided travelers with detailed information about destinations, travel regulations, and visa requirements.
  • Assisted customers in selecting appropriate packages for their travel needs.
  • Handled customer inquiries regarding existing reservations or modifications to existing bookings.
  • Processed payments from customers and provided them with receipts.
  • Coordinated flights, ground transportation and other special requests for clients.
  • Created marketing plans to promote new products and services to potential customers.
  • Resolved customer complaints in a timely manner while ensuring satisfaction of clientele.

Team Lead

RDI Solutions
Henderson, NV
06.2016 - 02.2018
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Created detailed reports on team activities as requested by management.
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Offered training and support to keep team members motivated and working toward objectives.

Education

Bachelor of Administrative Studies - Business And Managerial Economics

Grand Canyon University
Phoenix, AZ
08-2027

Skills

  • Office Administration
  • Presentation Preparation
  • Office inventory management
  • Filing
  • Telephone Etiquette
  • Travel administration
  • Team Collaboration
  • Workforce Management
  • Administrative Support
  • Inventory Control
  • Data Entry
  • Customer Relations
  • Human Resources

Timeline

Travel Counselor

American Express
02.2018 - 06.2024

Team Lead

RDI Solutions
06.2016 - 02.2018

Bachelor of Administrative Studies - Business And Managerial Economics

Grand Canyon University

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Vickie Warnell