Vickie Wilhite

Assisted in overseeing daily operations to ensure optimal efficiency and productivity. Resolved customer complaints in a timely manner, maintaining a focus on positive outcomes and relationship building.

Managed inventory levels and conducted regular audits to minimize discrepancies and reduce waste.

Established relationships with vendors to negotiate favorable terms and improve supply chain efficiency.

Took care of customer complaints as well as kept cash register drawers.

Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Supervised team performance to ensure adherence to operational standards and customer service excellence.

Managed inventory levels and coordinated stock replenishment to maintain product availability for customers.

Maximized satisfaction by anticipating needs and consistently offering expert support.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.

Managed order processing and tracking using designated CRM systems to enhance workflow efficiency.

Correlated insurance coverage with provided services and submitted insurance claims to carriers. Processed requests from insurers and families regarding patient medical charts and bills.

Followed up on unpaid, incomplete and rejected claims. Participated in team meetings to discuss updates in healthcare industry and its impact on reimbursement process.

Processed insurance claims efficiently, ensuring accurate reimbursement for emergency medical services.

Reviewed patient accounts to identify discrepancies and resolve billing issues promptly.

Handled communications between staff and customers, including producing error-free correspondence and routing all mail. Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.

Organized and updated file systems, keeping records easily retrievable. Helped maintain office organization for aesthetic appeal and easy access to supplies.

Coordinated scheduling for multidisciplinary team meetings, ensuring effective communication and collaboration.

Managed confidential patient records using electronic health record systems, maintaining accuracy and compliance with regulations.

Coordinated patient referrals between providers to ensure timely access to care.

Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.

Managed scheduling and follow-up appointments for patients, improving overall patient experience.

Scheduled appointments with specialists on behalf of client

Supported medical staff by answering phones and preparing supply orders. Updated records in EHR system, carefully protecting patient information and verifying data.

Completed intakes, measuring vital signs and documenting symptoms. Reviewed test results for completion and abnormalities.

Coordinated scheduling for multiple healthcare providers, optimizing appointment availability and patient flow.

Assisted in patient intake processes, ensuring accurate documentation and smooth workflow.