Vickram Chan

• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
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• Resolved customer complaints regarding product quality or quantity issues.
• Entered prescription information into computer databases.
• Compiled customer demographic, allergy and medical history background.
• Answered telephones to respond to questions or requests.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

• Communicated with prescribers to verify medication dosages, refill authorizations and patient information
• Maintained proper drug storage procedures, registries, and records for controlled drugs
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
• Collected co-payments or full payments from customers
• Resolved non-routine issues like third-party billing, computer system and customer service issues
• Ensured proper entry and processing of patients' prescriptions into internal system
• Restocked automated medication dispensing equipment
• Counted, measured and compounded medications following standard procedures
• Answered incoming phone calls and addressed questions from customers and healthcare providers
• Counted and labeled prescriptions with correct item and quantity
• Counted, measured, and compounded medications following standard procedures
• Communicated instructions to patients or caregivers
• Processed incoming drug orders
• Reviewed and verified customer information and insurance provider information
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality

• Filled and distributed prescriptions according to the Pharmacist's orders
• Treated customers with sensitivity and respect
• Verified prescriptions prior to fulfilling orders
• Maintained patient records and inventory
• Identified and reported any illegal or dangerous activity
• Worked to promote a smooth running Pharmacy department
• Worked to promote an error free and productive Pharmacy department
• Worked with excellent attention to detail and precision
• Remained flexible, adaptable, and punctual
• Brought any questions to the Pharmacist to ensure quality control
• Remained focused when fulfilling prescriptions to ensure accuracy
• Utilized a strong working knowledge of health and science
• Remained up-to-date about new medications and field advancements

EXTERNSHIP -100 Hours

Externship completed at private medical doctors office 90 Hours

Task performed were:

File and sort patient files

Verify Insurance Eligibility

Verify Copays

Update changed insurance information in EHR system

Call patients for reminder updates

Call Patients for missed appointments

Maintain a clean work environment

Making sure HIPPA laws were followed

Verify missing any missing any test/screenings or wrong patient

information imputed.

Prepare superbill forms for doctor, incoming appointments.

Maintained a professional attitude and attire.