Vicky Cayton

• Microsoft Word, Excel and QuickBooks
• Answering phones and setting appointments
• Payroll for 8 employees
• Typed Real Estate Deeds, Wills, Living Wills and POA's
• Reconciled 11 bank accounts related to firm and County Attorney
• Took delinquent tax payments and payments for Ambulance Service
• Drafted checks in Quickbooks for Accounts Payable and Payroll

• Microsoft Word and Excel
• Answered phone and set up appointments
• Pulled files for tax appointments
• Copied and scanned tax documents

• Answered incoming calls over multi-line system and answered questions.
• Updated and managed digital and physical offices records for the team.
• Followed established procedures to protect sensitive and confidential information.

• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Provided training and support to new associates to help provide high-quality customer service.
• Provided product and service recommendations to guide customers on products to meet varying needs.

* Operated POS System to process sales transactions for Customer Electric bills

*Addressed customer concerns and provided timely resolution to mitigate complaints

*Provided expert service by communicating information to customers and following up on promises.