Vicky Contreras
Laveen,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TransPerfect Connect
Phoenix, Arizona
11.2021 - 05.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Provisioning Agent
Piedmont Airlines
Phoenix, AZ
10.2022 - 04.2023
- Monitored inventory levels of food items used during meal services.
- Replenished condiments at customer tables as needed.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Customer Service Representative
Waste Managment
Phoenix, AZ
09.2019 - 10.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Scottsdale
Scottsdale, AZ04-2018
High School Diploma -
Betty Fairfax High School
Laveen, AZ05-2011
Skills
- Inbound and Outbound Calling
- Data Entry
- Coordination
- Administrative Support
- Computer Proficiency
- Problem-solving abilities
- Multi-Task Management
- Bilingual
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Provisioning Agent
Piedmont Airlines
10.2022 - 04.2023
Customer Service Representative
TransPerfect Connect
11.2021 - 05.2024
Customer Service Representative
Waste Managment
09.2019 - 10.2020
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Scottsdale
High School Diploma -
Betty Fairfax High School
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