Vicky Corona-Jimenez
Portland,USA
Summary
Results-driven professional with extensive experience in child protective investigations and program management, dedicated to achieving positive outcomes for families through effective leadership and team development. Expertise in policy interpretation and implementation, coupled with strong analytical skills and the ability to cultivate relationships with key stakeholders, including law enforcement and community organizations. Committed to fostering a collaborative work environment that encourages continuous improvement and high-quality casework. Proven track record of ensuring adherence to policies while driving initiatives that enhance service delivery and support vulnerable populations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CPI Program Director
DFPS/Child Protective Investigations
Corpus Christi, TX
05.2022 - Current
- Oversaw multiple investigative units, encompassing investigators and administrative staff across the region.
- Managed and supervised staff, ensuring efficient and effective operations in investigations and alternative response (AR) cases.
- Monitored units to ensure consistent utilization of the OFPS Practice Model for child abuse and neglect investigations.
- Partnered with law enforcement agencies and special investigative units to ensure quality casework and legal involvement.
- Interpreted and reviewed policy, developing and delivering training to ensure staff adherence and appropriate application.
- Evaluated program challenges and proposed alternative solutions to optimize program outcomes and client services.
- Promoted continuous staff development through micro-meetings and staff meetings.
- Demonstrated leadership by actively listening, inspiring, and empowering staff to achieve agency goals.
- Evaluated quality and effectiveness of tasks utilizing data reports, observations, and feedback from peers, leaders, stakeholders, and community members.
- Conducted weekly and monthly case reviews and readings to ensure adherence to policy and procedures, providing coaching and counseling as needed.
- Facilitated staff meetings, development meetings, and policy/practice reviews utilizing tools such as TEAMS channels, spreadsheets, and trackers.
- Cultivated a positive work environment and teamwork philosophy, documenting efforts to enhance morale and work environment in each office.
- Coordinated and scheduled weekly meetings, staffings, and data retrieval to ensure timely task completion.
- Ensured adherence to regional values including trust, honesty, respect, commitment, integrity, equity, urgency, safety, being child-centered, and family-focused.
- Utilized reporting tools to track and ensure positive outcomes for families.
- Monitored timeliness requirements using data warehouse reports, enforcing standards through weekly and monthly meetings.
- Established and maintained positive working relationships with other departments, state agencies, and external entities.
- Served as a liaison to the Driscoll Hospital CARE Team and the Children's Advocacy Center of the Coastal Bend.
- Provided timely and appropriate responses to inquiries and complaints from clients, community members, and stakeholders.
- Reported and involved appropriate agency representatives for disciplinary actions, utilizing Human Resource Handbook and Work Rules.
- Completed performance and conduct measures including conferencing, coaching, counseling, written warnings, and dismissals as necessary.
CPI Supervisor
DFPS/CPI
Corpus Christi, TX
06.2017 - 05.2022
- Supervised a unit of investigators and support staff, overseeing investigations of child abuse and neglect.
- Monitored data for timeliness and accuracy of casework and policy and procedure implementation.
- Completed case readings and reviews for compliance and staff development.
- Utilized monthly conferences and staff meetings for ongoing staff development and training.
- Promoted a positive work environment and ensured timely case work completion.
CPS Investigator I-IV and Master Investigator
DFPS
Corpus Christi, TX
10.2009 - 06.2017
- Investigated allegations of child abuse and neglect, assessing safety, documenting findings, and completing investigations.
- Referred families to appropriate services programs and facilitated child removals when necessary.
- Interviewed children, caregivers, parents, collaterals, law enforcement, medical and school officials, and other community members to ensure child safety.
- Prepared affidavits and other court documents, providing court testimony as required.
- Served as Master Investigator (11/4/2013-10/25/2015 and 10/29/2018-07/05/2020), deploying to areas across the state to address staffing shortages, high-profile situations, and high delinquency.
- Collaborated with Regional Directors, PAs, and PDs in deployment areas to review concerns and needs.
- Developed plans based on information gathered from staff and data warehouse reports to achieve favorable outcomes.
- Provided supervision and training for new staff and supervisors during deployments.
- Assisted with case closures and workload reduction.
- Promoted positivity and provided support in deployment areas.
Lead Investigator Office of Inspector General (OIG)
DFPS
09.2006 - 03.2017
- Directed civil and criminal investigations into fraud, waste, and abuse allegations, leading to successful case resolutions and criminal dispositions.
- Monitored regional fraud investigators, ensured proper investigative procedures, and reviewed cases for accuracy of evidence and court documents for prosecution.
- Coordinated with law enforcement and legal teams to prepare criminal cases for prosecution, meeting monthly with law enforcement and District Attorneys to file cases.
Education
Bachelor of Applied Arts & Science - Criminal Justice/Organizational Development
University of Incarnate Word
San Antonio, TX12.2005
Associate of Applied Science - Law Enforcement
Bee County College
Beeville, TX05.1996
Skills
- Program Management
- Team Leadership & Supervision
- Child Protective Investigations
- Policy Interpretation & Implementation
- Data Analysis & Reporting
- Case Management
- Crisis Intervention
- Relationship Building
- Training & Development
- Communication (written & verbal)
Certification
- Interdiction for the Protection of Children, Texas Department of Public Safety, 05/01/19, 06/01/21, 01/01/24
- Advanced Interview and Interrogation Techniques, Wicklander-Zulawski & Associates, 11/01/15
- Criminology & Profiling Course, International Open Academy, 04/01/16
Additional Information - Typing Speed
Proficient in typing approximately 60 words per minute.
Timeline
CPI Program Director
DFPS/Child Protective Investigations
05.2022 - Current
CPI Supervisor
DFPS/CPI
06.2017 - 05.2022
CPS Investigator I-IV and Master Investigator
DFPS
10.2009 - 06.2017
Lead Investigator Office of Inspector General (OIG)
DFPS
09.2006 - 03.2017
Bachelor of Applied Arts & Science - Criminal Justice/Organizational Development
University of Incarnate Word
Associate of Applied Science - Law Enforcement
Bee County College