Vicky Cui
Chino Hills,CA
Summary
Dynamic Neuro-Linguistic Programming Coach volunteer and seasoned Senior Customer Service Representative at East West Bank, adept in effective communication and interpersonal relationships. Excelled in enhancing program engagement and customer satisfaction through innovative solutions and team leadership. Proven track record in HR, improving employee satisfaction and performance at Hollywood Chinese TV Inc, USA.
Overview
10
10
years of professional experience
Work History
Neuro-Linguistic Programming Coach Volunteer
SHENYANG RUNCAI EDUCATION TRAINING
10.2021 - 06.2024
- Collaborated with other volunteers to create a welcoming atmosphere for program attendees.
- Communicate with the person who wants to be healed using NLP language and logical thinking.
- Evaluated participant feedback and made recommendations for future improvements, enhancing overall satisfaction levels.
- Developed strong communication skills through regular interaction with diverse groups of individuals during programs.
- Enhanced program engagement by developing and implementing interactive activities for participants.
Senior Customer Service Representative
East West Bank
12.2015 - 02.2019
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Opening new personal and business accounts for our clients.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction as a MLO.
Human Resources Specialist
Hollywood Chinese TV Inc, USA
08.2014 - 11.2015
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
Education
Master of Science - Information And Communication Technology
Western Oregon University
Monmouth, OR12-2008
Bachelor of Arts - Information And Administration Management
Northeastern University
CHINA06-2006
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Interpersonal relationships
- Team motivation
Accomplishments
Good communication and coordination, good teamwork awareness.
Facing challenges always come with strong capabilities in finding and solving issues.
Critical thinking and time management.
Strong customer service and sales skills.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Neuro-Linguistic Programming Coach Volunteer
SHENYANG RUNCAI EDUCATION TRAINING
10.2021 - 06.2024
Senior Customer Service Representative
East West Bank
12.2015 - 02.2019
Human Resources Specialist
Hollywood Chinese TV Inc, USA
08.2014 - 11.2015
Master of Science - Information And Communication Technology
Western Oregon University
Bachelor of Arts - Information And Administration Management
Northeastern University
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