Vicky de los Reyes
Hawthorn Woods,IL
Summary
Director with proven track record of leading dynamic teams and driving ambitious projects to successful completion. Forward-thinking and assertive, excelling in building strong relationships and communicating vision with clarity. Adept at navigating complex challenges, consistently achieving outstanding results through proactive and innovative approaches. Passionate about fostering environment of collaboration, growth, and excellence.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Director, PT Production
College of American Pathologists
01.2016 - Current
- Directs all operational processes across clinical and anatomic pathology programs, ensuring efficiency, compliance, and alignment with CAP's strategic goals
- Leads a multi-manager team overseeing production workflows, material specifications, order fulfillment, data evaluation, and statistical analysis, to drive operational excellence and continuous improvement
- Provides strategic planning and execution for multi-year division goals, ensuring alignment with CAP's long-term objectives and adapting to evolving market and regulatory demands
- Serves as the primary PT representative for international market expansion, collaborating with global logistics, business development, and cross-functional teams to support CAP's growth strategy
- Establishes performance metrics, evaluates customer feedback, and refines processes to enhance program relevance, maintain quality standards, and improve user experience
- Manages budget planning and capacity planning in collaboration with Finance and Purchasing, ensuring financial sustainability and operational efficiency
Senior Manager - Production Oversight
College of American Pathologists
01.2011 - 01.2016
- Oversaw all aspects of proficiency testing operations, including editorial, layout, specification database, and data statistics/evaluations, ensuring quality and efficiency
- Managed a seven-person leadership team supporting a 34-person business unit, optimizing output, quality, and operational improvements
- Drove process enhancements, including automation of scheduling/tracking systems, reducing manual efforts and cutting late deliverables by 50%
- Ensured design and production quality for two product lines generating over $100 million annually while maintaining budget expectations
- Developed and maintained departmental procedures, performance metrics, and reporting tools to support strategic decision-making and operational excellence focusing on efficiency and continuous improvement within a defined operational scope
Manager - Production Oversight
College of American Pathologists
- 01.2011
Layout and Design Specialist
College of American Pathologists
- 01.2016
Surveys Coordinator
College of American Pathologists
- 01.2016
Education
Bachelor of Arts - Art HISTORY
University of Wisconsin-Madison
Madison, WISkills
- Relationship building
- Strategic program management
- Complex Issue Navigation
- Analytical Reasoning
- Insight Generation
Professional Highlights
- Direct the production and strategic operations of a portfolio exceeding 700 products, serving 20,000 customers across 150+ countries, driving annual revenue of over $175 million.
- Enhance customer experience by optimizing operational processes to streamline order fulfillment, expedite delivery times, and improve data evaluation for continuous improvement.
- Developed and executed digital transformation initiatives, eliminating paper-based materials for 700+ products, while leading change management and communication strategies to drive adoption.
- Designed and implemented a competency model and assessment framework for a team of 80+ staff, improving skill development and performance evaluation.
- Spearhead automation initiatives, creating and launching workflow and scheduling software that increased efficiency for 100+ employees.
Lifelong Learning
- MentorRings Leadership Training and networking for women leaders, 06/01/22
- Legal Issues in Management, 06/01/18
- Franklin Covey's 7 Habits for Managers, 06/01/17
- Leadership Development Program, 06/01/15
- Accelerating CAP Performance, 06/01/14
- Crucial Conversations, 06/01/14
Certification
- Green Belt Lean/Six Sigma Certification
- Project Management Certification, DePaul University
Timeline
Director, PT Production
College of American Pathologists
01.2016 - Current
Senior Manager - Production Oversight
College of American Pathologists
01.2011 - 01.2016
Manager - Production Oversight
College of American Pathologists
- 01.2011
Layout and Design Specialist
College of American Pathologists
- 01.2016
Surveys Coordinator
College of American Pathologists
- 01.2016
Bachelor of Arts - Art HISTORY
University of Wisconsin-Madison
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