Summary
Overview
Work History
Education
Skills
Timeline
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Vicky Ferris

Maumee,OH

Summary

Bilingual Customer Solutions Champion at Owens Corning with a proven ability to prioritize tasks and manage multiple responsibilities in a dynamic work environment. Collaborates effectively with team members to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support challenges. Possesses strong skills in interpreting dialogues and translating documents between Spanish and English.

Overview

29
29
years of professional experience

Work History

Customer Solutions Bilingual Champion

Owens Corning
Toledo, Ohio
08.2022 - Current
  • Developed and implemented customer service policies, procedures and standards.
  • Provided feedback on call center performance metrics such as average handle time, first call resolution rate, and customer satisfaction scores.
  • Analyzed customer service data to identify areas of improvement in the support process.
  • Trained new hires on company policies, processes, and systems related to customer service.
  • Translated Spanish documents into English while maintaining the original meaning of the text.
  • Provided interpretation services for clients during meetings and conferences.
  • Adapted existing content into Spanish versions suitable for use within various media outlets such as websites or social media networks.

Spanish Teacher

Central Catholic High School
Toledo, OH
08.2018 - 08.2022
  • Created a safe and inclusive classroom environment to promote a positive learning experience for youth with diverse backgrounds.
  • Developed language acquisition curriculum based on speaking, reading, writing, and auditory understanding of Spanish.
  • Integrated technology into classroom settings to engage students and diversify instruction.
  • Gathered real-time data through traditional assessments, including quizzes, exams, and essays.
  • Analyzed world literature, delving into language and culture, to learn proper grammar and syntax.
  • Administered positive and prompt feedback on student progress for self-monitoring.
  • Developed class learning plans to meet district and statement requirements for instruction.

Logistics Dispatcher

Bolt Express
Oregon, OH
01.2017 - 08.2017
  • Arranged for repairs to restore service and schedules.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Loaded, balanced and secured product to safely transport goods.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Retained valid proof of insurance and registration in vehicles.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Drafted reports detailing daily traffic, infractions and data.

Spanish Teacher

Cardinal Stritch
Oregon, OH
08.2013 - 08.2017
  • Conducted formative assessments to evaluate student mastery of standards and learning outcomes.
  • Individualized lesson plans to meet each student's academic level.
  • Developed language resources to support and supplement instructional activities.

Spanish Teacher

St. Patrick's of Heatherdowns
Toledo, OH
08.2007 - 08.2010
  • Created safe and inclusive classroom environment to promote positive learning experience for youth with diverse backgrounds.
  • Organized materials for daily instruction in compliance with national academic standards.
  • Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
  • Developed class learning plans to meet district and statement requirements for instruction.

Spanish Instructor

The University of Toledo
Toledo, OH
08.1999 - 08.2008
  • Provide Spanish foreign language courses to University level students
  • Aide students in acquiring the basic knowledge of the Spanish language in an abbreviated amount of time
  • Manage to alleviate the stress of learning a second language by making Spanish enjoyable.
  • Gathered real-time data through traditional assessments with quizzes, exams and essays.

Auto Title and Loans

Chase Financial
Cleveland, OHO
02.1996 - 01.1998
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Maintained regular communications with clients to discuss and resolve issues.
  • Evaluated documents to determine property ownership.

Education

Bachelor of Arts - Spanish And International Relations

Kent State University
Kent, OH
12.1996

Skills

  • Training and mentoring
  • Customer Relationship Building
  • Spanish only speaking clients
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Translation and Interpretation Services
  • Calm and Professional Under Pressure
  • Problem-Solving Abilities
  • Office Equipment Proficiency
  • Adaptive Team Player

Timeline

Customer Solutions Bilingual Champion

Owens Corning
08.2022 - Current

Spanish Teacher

Central Catholic High School
08.2018 - 08.2022

Logistics Dispatcher

Bolt Express
01.2017 - 08.2017

Spanish Teacher

Cardinal Stritch
08.2013 - 08.2017

Spanish Teacher

St. Patrick's of Heatherdowns
08.2007 - 08.2010

Spanish Instructor

The University of Toledo
08.1999 - 08.2008

Auto Title and Loans

Chase Financial
02.1996 - 01.1998

Bachelor of Arts - Spanish And International Relations

Kent State University
Vicky Ferris