Vicky Jean Pierre
Indianapolis,IN
Summary
Dedicated professional with a Bachelor's in Healthcare Administration and pursuing a Master's in Human Resources. Proficient in daily operations management, report preparation, and record keeping, ensuring compliance with regulations. Experienced in cash handling, customer service, and transaction processing in banking environments. Recognized for strong communication skills and adaptability, contributing to effective team support and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller
PNC Bank
02.2024 - Current
- Enhanced service delivery by processing customer transactions accurately and efficiently.
- Ensured cash drawer accuracy through meticulous tracking and transaction reconciliation.
- Facilitated account openings, closures, and modifications to meet customer banking needs.
- Trained new staff on compliance and customer interaction best practices effectively.
- Resolved customer inquiries and concerns promptly, delivering exceptional service.
Team lead- Automated Logistics Specialist (92A)
INNG
06.2022 - Current
- Create and manage maintenance work orders and equipment reports.
- Track and organize supplies to make sure operations run on time.
- Follow safety and maintenance rules to stay in compliance.
- Help plan and schedule work to keep tasks on track.
- Keep accurate records and reports for supervisors.
- ALPHCA COMPANY 519th
Material handler
Amazon Warehouse
09.2023 - 07.2024
- Facilitated efficient coordination of incoming and outgoing shipments within a busy docking area.
- Streamlined placement of materials, ensuring optimal organization and accessibility within the docking space.
- Conducted thorough identification and examination of diverse materials, including electronic equipment and automotive parts.
- Classified and accepted various components, maintaining high standards of safety and compliance.
- Managed the proper disposal of obsolete materials, adhering to environmental regulations and best practices.
- Executed careful handling of sensitive items, including aircraft components, to prevent damage during processing.
- Collaborated with team members to enhance workflow efficiency and improve overall operational productivity.
- Maintained accurate documentation of all received and shipped materials to ensure traceability and accountability.
Financial specialist
Regions Bank
06.2021 - 09.2023
- Reviewed customer accounts to ensure accurate transaction processing and documentation.
- Coordinated policy cross-functional teams to enhance operational efficiency and collaboration.
- Recommended corrective actions to supervisors for identified issues in processes.
Cashier
JC Penney
12.2017 - 10.2022
- Check out customers, answer questions, and help them find what they need. 30-40 hours a week
Customer service
Target
10.2018 - 01.2022
- Receive product and assign to a location.
- Cycle counts large quantities of product.
- Help customer with returns and online orders.
- Check out customers’ orders.
Education
High School Diploma -
Boynton Beach Community Highschool
Boynton Beach, FL05.2015
Master’s - Human resources
Indiana Tech
Fort Wayne, INBA - Healthcare Administration
Indiana Tech
Fort Wayne, IN01.2025
Medical Assistance Certification - Medical Assistance
Florida Career College
Boynton Beach, FL06.2017
Skills
- Bilingual
- Time management and organization
- Teamwork
- Knowledge of HIPAA and healthcare compliance
- Customer service and patient service
- Data entry and record keeping
- Ability to work under pressure
- Microsoft Office
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Friendly
- Cash handling and management
- Rapid 10-key data entry
- Conflict resolution techniques
- Healthcare compliance
- Patient safety
- Healthcare law
- Training and mentoring
Certification
Medical Assistant
Languages
French
Limited Working
Haitian creole
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Teller
PNC Bank
02.2024 - Current
Material handler
Amazon Warehouse
09.2023 - 07.2024
Team lead- Automated Logistics Specialist (92A)
INNG
06.2022 - Current
Financial specialist
Regions Bank
06.2021 - 09.2023
Customer service
Target
10.2018 - 01.2022
Cashier
JC Penney
12.2017 - 10.2022
Medical Assistance Certification - Medical Assistance
Florida Career College
High School Diploma -
Boynton Beach Community Highschool
Master’s - Human resources
Indiana Tech
BA - Healthcare Administration
Indiana Tech