Open To Work
Vicky Lane
Beech Grove,IN
Work Preference
Summary
Seeking challenging and rewarding managerial, administrative, sales, or customer service position.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Agent
Ritchie Deaton State Farm
Fishers, IN
01.2025 - Current
- Analyzed insurance needs to provide tailored coverage recommendations.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Conducted regular follow-ups with clients to ensure policy compliance and retention.
- Developed tailored insurance solutions to meet client needs and preferences.
- Cultivated strong relationships with clients through effective communication and service.
Customer Care Representative
Aerotek/Aston Carter/Anthem
Indianapolis, Ind.
01.2022 - 12.2024
- Being proactively resolving members and/or providers questions and concerns using computer-based resources to find answers.
- Provide guides to members and providers with their healthcare needs by explaining benefits, solving claims concerns, helping find a doctor via telephone.
- One must have a compassion to serving others with the ability to be empathetic and desire to go above and beyond to help resolve members questions at the first point of contact.
- Multi-task, navigating multiple computer applications and work efficiently while communicating and serving the customer.
- Guided clients through product features, ensuring effective use and understanding of services.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
Account Representative
Norm Street STATE FARM
Indianapolis, Ind.
01.2020 - 01.2022
- Advised policyholders on filing claims; sold property and casualty insurance products.
- Customized insurance policies to individually suit the needs of clients; routinely corresponded with clients to review their policies.
- Managed customer accounts, ensuring accurate policy information and timely updates.
- Developed strong relationships with clients, enhancing customer retention and satisfaction.
- Coordinated communication between clients and underwriters to streamline policy approvals.
- Kept detailed records of customer interactions for optimal traceability.
Account representative
BILLY HILL STATE FARM
Indianapolis, Ind.
01.2018 - 01.2020
- Advised policyholders on filing claims; sold property and casualty insurance products.
- Customized insurance policies to individually suit the needs of clients; routinely corresponded with clients to review their policies.
Account representative
RITCHIE DEATON STATE FARM
Fishers, Ind.
01.2015 - 05.2018
- Advised policyholders on filing claims; sold property and casualty insurance products.
- Customized insurance policies to individually suit the needs of clients; routinely corresponded with clients to review their policies.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Managed policy renewals and claims processing to ensure timely resolution.
- Streamlined communication between clients and underwriting teams to expedite service delivery.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Financial specialist
COMPASS RESIDENTIAL & CONSULTING
Indianapolis, Ind.
01.2013 - 01.2015
- Maintained complete financial records for clients and paid their bills; managed their benefits; heavy communication with all stakeholders.
- Spearheaded and maintained a database for customers’ accounts; generated monthly reports.
Eligibility specialist for public assistance
CFA STAFFING/XEROX
Indianapolis, Ind.
01.2012 - 01.2013
- Interviewed clients to determine initial and continued eligibility.
- Applied state and federal regulations during the review process; optimized the management of time-sensitive cases.
Case reviewer for public assistance
LOGIC HOUSE/RCR – INDEPENDENT CONTRACTOR
Indianapolis, Ind.
01.2009 - 01.2012
- Gathered information and validated accuracy of cases; resolved issues and recommended resolutions to upper management.
- Provided insight and ideas on current issues; assessed cases to ensure vendor staff was correctly applying state policy.
Education
social work, criminal justice
Indiana University-Purdue University at Indianapolis
Indianapolis, Ind.High School Diploma -
John Marshall High School
Indianapolis, IN06-1981
Skills
- Demonstrated success in sales, leadership and supervision; strong background in employee relations; knowledgeable in training and developing quality personnel
- Enthusiastic take-charge individual who pays strong attention to detail and excels in completing challenging tasks
- Superior people, oral and written skills; good with numbers; adapts easily to new settings and works well with others
- Excellent analytical and problem-solving abilities; always the go-to person when challenging situations need to be resolved; loyal, dedicated and passionate about what I do
- Superior office skills: accounts receivable and payable, answering telephones
- Insurance sales
Certification
- Data Entry Training - 1982
- Central Nine-Greenwood, Ind.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Agent
Ritchie Deaton State Farm
01.2025 - Current
Customer Care Representative
Aerotek/Aston Carter/Anthem
01.2022 - 12.2024
Account Representative
Norm Street STATE FARM
01.2020 - 01.2022
Account representative
BILLY HILL STATE FARM
01.2018 - 01.2020
Account representative
RITCHIE DEATON STATE FARM
01.2015 - 05.2018
Financial specialist
COMPASS RESIDENTIAL & CONSULTING
01.2013 - 01.2015
Eligibility specialist for public assistance
CFA STAFFING/XEROX
01.2012 - 01.2013
Case reviewer for public assistance
LOGIC HOUSE/RCR – INDEPENDENT CONTRACTOR
01.2009 - 01.2012
social work, criminal justice
Indiana University-Purdue University at Indianapolis
High School Diploma -
John Marshall High School