Vicky Lin
Brooklyn,NY
Summary
Proven to enhance customer satisfaction through effective problem-solving and teamwork, as demonstrated at SUNY Downstate Hospital. Skilled in multitasking and maintaining composure under pressure, I excel in fast-paced environments, significantly reducing complaints by implementing feedback initiatives. My reliability and customer service expertise drive positive outcomes and collaborative success.
Overview
2
2
years of professional experience
Work History
Bubble Tea Barista
Moge Tea
Manhattan, NY
06.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hospital Patient Relation
SUNY Downstate Hospital
Brooklyn, NY
06.2023 - 08.2023
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Analyzed trends in patient complaints to identify areas needing improvement, leading to enhanced service quality.
- Reduced complaints by implementing targeted patient feedback initiatives.
Front Desk
Iron Ramen
Stony Brook, NY
10.2023 - 05.2024
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Education
BBA - Finance
SUNY Stony Brook
Stony Brook, NY05.2027
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Calm Under Pressure
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Front Desk
Iron Ramen
10.2023 - 05.2024
Hospital Patient Relation
SUNY Downstate Hospital
06.2023 - 08.2023
Bubble Tea Barista
Moge Tea
06.2022 - 08.2022
BBA - Finance
SUNY Stony Brook