VICKY PENA
Chino,CA
Summary
Results-driven Store Manager with 10+ years of leadership experience in high-volume, fast-paced off-price retail environments. Proven success leading multi-million-dollar operations, developing strong leadership teams, improving retention, and driving operational excellence.
Overview
10
10
years of professional experience
Work History
Store Manager
Burlington
01.2021 - Current
- Lead full store operations including sales performance, payroll, shortage control, and customer experience in high-transaction, high-SKU retail environments. Ranked among district peers across Sales, People, Shortage, Operations, and Customer Experience metrics. Develop and mentor leadership teams while ensuring consistent execution.
Operations Manager
Burlington
01.2018 - 01.2021
- Oversaw inventory flow, receiving, payroll execution, and operational efficiency in a fast-paced off-price retail model. Supported store leadership through process improvement and performance accountability.
Customer Service Supervisor
Burlington
01.2016 - 01.2018
- Supervised front-end teams and coached associates to deliver strong customer experience.
Skills
- Leadership Development & Coaching
- High Volume Operations Management
- Workforce Planning & Payroll
- Shortage / Loss Prevention
- Data - Driven Execution
- Customer Experience Leadership
- Change & Transition Leadership
- Cross - Functional Collaboration
- Bilingual Communication (English/Spanish)
LANGUAGES
Spanish
Native or Bilingual
Timeline
Store Manager
Burlington
01.2021 - Current
Operations Manager
Burlington
01.2018 - 01.2021
Customer Service Supervisor
Burlington
01.2016 - 01.2018