Vicky Reynoso
Elizabeth
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Team Leader Manager
Walmart Supercenter
Linden
05.2024 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored team members on the sales floor.
- Coordinated strategies to make sales.
- Follow directions from my bosses.
Customer Service Supervisor
Burlington Coat Factory Department Store
Elizabeth
04.2023 - 07.2024
- Supervised customer service team to ensure high-quality service standards.
- Trained new employees on store policies and customer interaction techniques.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Open and close the store.
- Implemented process improvements for handling returns and exchanges effectively.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Department Sales Floor Supervisor
Burlington Coat Factory Department Store
Elizabeth
07.2023 - 05.2024
- Supervised sales floor operations to ensure optimal customer experience.
- Trained and mentored team members on product knowledge and customer service skills.
- Managed inventory levels and organized merchandise displays for effective promotion.
Doctor in medicine
Sistema Nacional de Salud
Elizabeth
12.2020 - 11.2021
- Conducted patient assessments to determine health needs and treatment plans.
- Collaborated with healthcare teams to coordinate patient care and services.
- Managed patient records using electronic health record systems for accuracy.
- Educated patients on health maintenance and disease prevention strategies.
- Administered medications and monitored patient responses to treatment protocols.
- Participated in multidisciplinary meetings to discuss patient progress and care options.
- Developed community health initiatives to promote wellness and preventive care practices.
- Educated patients about their conditions and medications prescribed.
- Responded quickly and efficiently in emergency situations.
- Assessed patient's medical history and symptoms to accurately diagnose illnesses.
- Performed physical exams on patients of all ages.
- Evaluated patient progress by reviewing vital signs and medical histories.
- Reviewed test results to determine diagnosis or course of treatment.
- Conducted follow-up visits with patients to assess the effectiveness of treatments.
- Prescribed medications and treatments to alleviate patients' health concerns.
- Advised families on how best to manage chronic diseases like diabetes or asthma.
- Advised patients about diet, nutrition and other lifestyle behaviors to promote health and disease prevention.
- Referred patients with serious medical conditions and emergencies to hospital for immediate care.
- Consulted with specialists when necessary for complex diagnoses or treatments.
- Attended professional development conferences and seminars for continuing education purposes.
- Analyzed records, exam data and test results to inform diagnoses.
- Immunized patients to reduce transmission of preventable diseases.
- Updated charts with latest information, test results and differential diagnoses.
Medical Auditor
Sistema Nacional de Seguros
12.2020 - 08.2021
- Conducted thorough audits of medical records for compliance with regulations.
- Reviewed billing practices to ensure accuracy and adherence to policies.
- Collaborated with healthcare providers to resolve discrepancies in documentation.
Nurse Technician
Hospital Dr. Antonio Musa
06.2013 - 04.2014
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to registered nurses.
- Maintained equipment and ensured cleanliness of patient areas.
- Administered medications.
- Educated patients on post-operative care and recovery procedures.
- Collaborated with healthcare team to implement patient care plans.
- Responded quickly to emergency situations in accordance with established protocols.
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Conducted regular rounds throughout the unit to check on patients' comfort level.
- Observed patients' physical condition and reported changes to nursing staff.
- Collected specimens for laboratory testing.
Education
Bachelor of Science - Medicine
Universidad Central Del Este
09.2013 - 06.2019
Skills
- Sales strategy
- Team leadership
- Customer service
- Process improvement
- Employee training
- Effective communication
- Staff motivation
- Meeting facilitation
- Customer focus
- Practice coordination
- Management consultation
- Task prioritization
- Problem-solving
- Professional and courteous
- Excellent communication
- Relationship building
- Emergency response
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Title in Doctor of Medicine, Dominican Republic 2019.
- Medical Auditor Certification, Dominican Republic 2020.
- Nurse Technician Certification, Dominican Republic 2013.
Timeline
Team Leader Manager
Walmart Supercenter
05.2024 - Current
Department Sales Floor Supervisor
Burlington Coat Factory Department Store
07.2023 - 05.2024
Customer Service Supervisor
Burlington Coat Factory Department Store
04.2023 - 07.2024
Doctor in medicine
Sistema Nacional de Salud
12.2020 - 11.2021
Medical Auditor
Sistema Nacional de Seguros
12.2020 - 08.2021
Bachelor of Science - Medicine
Universidad Central Del Este
09.2013 - 06.2019
Nurse Technician
Hospital Dr. Antonio Musa
06.2013 - 04.2014