Vicky Salgado
4610 W Shields Ave
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Bath & Body Works. Excelled in training and mentoring teams to enhance performance and customer satisfaction. Skilled in decision-making and attention to detail, significantly improving store operations and client loyalty.
Overview
2
2
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
07.2023 - 01.2024
- Assisted customers in selecting products, providing detailed information to enhance their shopping experience.
- Delivered exceptional customer service to enhance client satisfaction and foster repeat business.
- Addressed customer inquiries and resolved issues to ensure a positive shopping experience.
Sales Associate
Bath & Body Works
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor
Bath & Body Works
01.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
HS DIPLOMA -
Central High School East
07.2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
Accomplishments
Top Seller
Timeline
Supervisor
Bath & Body Works
01.2024 - Current
Sales Associate
Bath & Body Works
10.2023 - 01.2024
Sales Associate
Victoria's Secret & PINK
07.2023 - 01.2024
HS DIPLOMA -
Central High School East
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