Vicky Williams
New Bern,NC
Summary
Dynamic customer service professional with extensive experience at Lowes Home Improvement, excelling in problem resolution and customer relations. Proven ability to enhance customer satisfaction through effective communication and active listening. Skilled in POS systems and conflict resolution, consistently fostering a positive shopping experience and streamlining processes for improved efficiency.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Cape Carteret
12.2024 - Current
- Assisted customers with product inquiries and order placements to enhance shopping experience.
- Resolved customer issues efficiently using problem-solving skills and product knowledge.
- Maintained organized display areas to ensure optimal product visibility and accessibility.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Educated customers on store policies, promotions, and services to foster informed purchasing decisions.
- Navigated point-of-sale systems to process transactions accurately and efficiently.
- Trained new employees on customer service protocols and best practices for effective interaction.
Office Manager
Cruddy Cans
New Bern, NC
03.2022 - 03.2024
- Managed office supplies inventory and procurement processes to ensure operational efficiency.
- Coordinated scheduling and maintained calendars for executive team to optimize time management.
- Developed and implemented filing systems to enhance document retrieval and organization.
- Assisted with onboarding new employees, providing training on office protocols and procedures.
- Maintained communication with vendors to negotiate contracts and secure competitive pricing.
- Streamlined office workflows by introducing digital tools for task management and collaboration.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Assistant
Department of Corrections
McCain NC
01.1990 - 04.2000
- Assisted in managing office supplies and inventory, ensuring availability for staff needs.
- Supported daily administrative tasks, including filing, data entry, and correspondence management.
- Coordinated scheduling of appointments and meetings for department personnel to enhance operational efficiency.
- Maintained accurate records and documentation in compliance with departmental regulations and policies.
- Trained new employees on office procedures and software systems to foster a collaborative environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Medical Coding
Brunswick Community
Shallotte NC10.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Order processing
- Documentation
- Administrative support
- De-escalation techniques
- Customer education
- Product sales
- Multi-line phone talent
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
- Reading comprehension
- Service upselling
- Retail store support
- Service standard compliance
- POS systems expert
- Information security
- Credit adjustments
- Lead generation
Timeline
Customer Service Representative
Lowes Home Improvment
12.2024 - Current
Office Manager
Cruddy Cans
03.2022 - 03.2024
Office Assistant
Department of Corrections
01.1990 - 04.2000
Medical Coding
Brunswick Community