Vicky Woods
Leesburg,FL
Summary
Energetic and hard-working customer service Representative with five years’ work in Building sustainable customer relationships, driving brand loyalty and increasing customer engagement . Followed by 3 years’ experience in animal welfare stemming from my compassion to help people and animals
Overview
5
5
years of professional experience
Work History
Animal Care Technician
Lake County Animal Shelter
10.2022 - 03.2024
- Improved animal health by administering medications, vaccines, and performing routine medical procedures.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Assisted veterinarians with surgeries and treatments, ensuring proper care for animals in need.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Educated the public on responsible pet ownership through guided tours and educational programs at the facility.
- Collaborated with colleagues to develop effective enrichment activities designed to stimulate natural behaviors in captive animals.
- Contributed to successful adoptions through careful evaluation of potential adopters'' compatibility with available animals.
Cashier/food Service
Steak N Shake
07.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
Lake Uniforms
12.2018 - 08.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Tavares High School
Tavares, FLSkills
- Records Management
- Customer service and assistance
- Kind customer engagement
- Vaccine administration
- Pet handling
- Client Communication
- Surgery preparation
- Veterinary Assistance
- Adoption Counseling
- Animal Enrichment
- Work Planning
- Animal Training
- Customer Service
- Relationship Building
- Time Management
- Animal Care
- Team building
- Active Listening
- Information Collection and Recording
- Attention to Detail
- Goal Setting
- Organizational Skills
- Multitasking
- Human and Animal Safety
- Self Motivation
- Honest and Dependable
- Adaptability and Flexibility
- Effective Communication
Timeline
Animal Care Technician
Lake County Animal Shelter
10.2022 - 03.2024
Cashier/food Service
Steak N Shake
07.2019 - 04.2021
Sales Associate
Lake Uniforms
12.2018 - 08.2020
High School Diploma -
Tavares High School
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