Vicky Yang
Elk Grove,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Phlebotomist position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, ready to take on any added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shop Manager
Auto Glass Now
08.2022 - 09.2023
- Maintained clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Recruited, trained, and mentored high-performing staff, fostering positive work environment that encouraged teamwork and collaboration.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Resolved customer complaints professionally and promptly, maintaining positive brand image and enhancing customer loyalty.
Customer Service Representative
Auto Glass Now
05.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Paraeducator, Special Education
Point Quest Pediatrics
10.2016 - 02.2018
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within classroom setting.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Cashier
Target
09.2011 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Phlebotomy
Phlebotomy Training Specialists
Roseville, CA04.2024
No Degree -
American River College
Sacramento, CA01.2019
No Degree -
Yuba College
Marysville, CA08.2015
High School Diploma -
Lindhurst High School
Olivehurst, CA06.2009
Skills
- Customer Service
- Strong Work Ethics
- Communication
- Detailed Oriented
- Teamwork and Collaboration
- Problem Solving
Certification
- CPT1: CPT-02409364
- BLS Certified
Languages
English
Full Professional
Hmong
Full Professional
Timeline
Shop Manager
Auto Glass Now
08.2022 - 09.2023
Customer Service Representative
Auto Glass Now
05.2020 - 08.2023
Paraeducator, Special Education
Point Quest Pediatrics
10.2016 - 02.2018
Cashier
Target
09.2011 - 02.2013
No Degree - Phlebotomy
Phlebotomy Training Specialists
No Degree -
American River College
No Degree -
Yuba College
High School Diploma -
Lindhurst High School
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