Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Victa Phillips

Summary

Seasoned Sr. Operations Manager with 15+ years of experience in the services and distribution industries. A visionary leader skilled in project management and achieving significant scrap reductions. Acknowledged for strategic planning, enhancing efficiency, and cultivating cohesive team dynamics. Exceptional communication skills and a talent for fostering collaborative relationships to drive organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director of Field Operations

Greggo & Ferrera
01.2021 - Current
  • Led 12 field representatives in delivering quality, on-time and cost-effective client objectives.
  • Orchestrated lean process improvement initiatives allowing for 13% reduction in scrap/waste.
  • Led weekly production and operations contractor meetings, facilitating stronger communication while mediating conflict regarding critical issues.
  • Implemented systems to evaluate vendor reliability to improve process efficiency and reduce project duration by 15%.
  • Consistently met or exceeded key performance indicators, demonstrating a strong commitment to achieving organizational goals and objectives.
  • Optimized resource allocation to ensure maximum coverage of territories while reducing travel time between sites.
  • Developed a successful field operations strategy, aligning business objectives and targets with daily activities.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.

Sr. Operations Manager

FishisFast, LLC
01.2017 - 01.2021
  • Directed continuous improvement efforts in areas of quality & productivity resulting in lower lead times by some 18% over a 6 months production period.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Strategically managed resources, milestones and budgets, saving $53,525 in expenses due to renegotiated vendor rates.
  • Allocated resources to planned programs according to business objectives
  • Spearheaded process improvements to reduce production errors by 14% and increase overall customer quality ratings by 11%.
  • Boosted employee retention rates of 22% through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
  • Oversaw staff and sub-contractor performance review assessments.

Operations Manager

FishisFast, LLC
03.2015 - 02.2017
  • Improved customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
  • Supervised operations staff and kept employees compliant with company safety policies and procedures.
  • Coordinated logistics for large-scale operational projects, ensuring timely procurement of resources and smooth transitions between phases.
  • Reduced project completion times by 26% with thorough planning and efficient resource allocation.
  • Organized regular stakeholder meetings to provide status updates and solicit feedback on ongoing projects actively managed by the team.
  • Enhanced communication while managing cross functional teams to facilitate seamless project handovers and minimize delays by 19%.

Inventory Control Manager

FishisFast, LLC
11.2013 - 02.2015
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Developed next day deliveries on several key manufacturing components, reducing inventory glut and recapturing 17% warehouse space formerly designated for inventory.
  • Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Led integration of new inventory management software, facilitating real-time tracking and reporting.

Education

MBA - Project Management

Louisiana State University (LSU)
Shreveport, LA
05.2024

Bachelor of Science - Organizational Leadership

Wilmington University
New Castle, DE
06.2016

Skills

  • Workforce Planning
  • Asset Management
  • Strategic Planning
  • Logistics Management
  • Staff Oversight
  • Employee Motivation
  • Staff training/development
  • Process Improvements
  • Staff Development
  • Lean principals

Affiliations

  • The National Society of Leadership And Success 2023

Certification

Certified Lean Practitioner 2023-2028



Timeline

Director of Field Operations

Greggo & Ferrera
01.2021 - Current

Sr. Operations Manager

FishisFast, LLC
01.2017 - 01.2021

Operations Manager

FishisFast, LLC
03.2015 - 02.2017

Inventory Control Manager

FishisFast, LLC
11.2013 - 02.2015

MBA - Project Management

Louisiana State University (LSU)

Bachelor of Science - Organizational Leadership

Wilmington University

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Victa Phillips